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Our shops are at the heart of our business, and they all play a key part in their local community. As a Shop Manager, you will have full accountability for your shop’s performance and play a pivotal role in making sure that we offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines. Day-to-day, you will be responsible for leading and developing a team of retail colleagues whilst delivering the highest possible retail standards and an excellent customer experience. You will become an expert in betting and make sure our customers enjoy our products and services responsibly. Being socially responsible is very important to us and a key part of your role will be to ensure that all our customers are betting within their means, and that our ‘Think 25’ policy is always followed.
Job Responsibility:
Full accountability for your shop’s performance
Play a pivotal role in making sure that we offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines
Responsible for leading and developing a team of retail colleagues whilst delivering the highest possible retail standards and an excellent customer experience
Become an expert in betting and make sure our customers enjoy our products and services responsibly
Ensure that all our customers are betting within their means, and that our ‘Think 25’ policy is always followed
Requirements:
Be 18+ and have the right to work in the UK
Must be able to work evenings, weekends, and public holidays
Previous management experience in the betting or gambling industry
Ability to build credible relationships with colleagues and customers
Outstanding customer service skills and the ability to engage all customers
A passion for sports, betting and gaming is beneficial but not essential
An eagerness to learn, develop and flourish within the Betfred family
Nice to have:
A passion for sports, betting and gaming
What we offer:
Benefit from bonuses, incentives, retail discount vouchers and more
Monthly pension contributions
Enhanced maternity & paternity pay
A long-service recognition programme and life milestone rewards
A recognition scheme to earn and convert points to spend with over 700 retailers
A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching
Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests
Access to further training and development opportunities