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Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 - Retail Bulletin. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running. We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
Job Responsibility
Drive business, push sales and achieve targets
Lead your team to deliver great customer service to our donors and customers
Work with the local community to generate sufficient donated stock to drive sales
Recruit, train & retain a volunteer team
Set high standards of merchandising and housekeeping
Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times
Act as a brand ambassador for Sue Ryder
Manage effective stock processes through the Epos operation
Requirements
Customer Service Experience
People management experience (reviews/1:1/volunteer recruitment/team meetings)
KPI and target experience
Strong IT skills (Admin/emails/instant messaging/video calls)
Organisational Skills
Lone working experience
Nice to have
High street retail or charity retail managerial experience
Health and Safety Knowledge
Minimal Microsoft Office packages or equivalent
High street retail/leisure/hospitality background
Merchandising/Stock rotation
What we offer
27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
Company pension scheme
Staff discount with thousands of retailers
Refer a Friend scheme - £250 payment
Enhanced maternity, paternity and adoption pay
Enhanced sick pay
Electric Vehicle Scheme
Healthcare Cash plan, to claim back costs of routine healthcare
Death in Service benefit
Staff discount of 10% on new goods online at shop.sueryder.org
Structured induction programme and learning and development opportunities