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Shop Manager

United Kingdom, Shirebrook Employment contract 24043.50 - 26664.50 GBP / Year · Job Posted December 06, 2025
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Job Description

Join our team as a Shop Manager and make a difference! Our retail outlets are a vital part of what we do, generating essential income that directly supports the hospice. Every item sold in our shops or donated to us helps fund the compassionate end-of-life care we provide. With 15 retail shops across North Derbyshire, a dedicated Furniture Store, Donation Centre, two bustling Clearance Shops, and two welcoming Coffee Shops, our retail presence continues to grow. We also operate two successful eBay platforms - one for clothing and one for general goods - alongside a fully online furniture shop. Our shops not only raise vital funds, but also create social value by offering volunteering opportunities, affordable goods, and a welcoming space for people in our local communities. It’s a dynamic, fast-paced operation that’s making a real difference every day!

Job Responsibility

  • Drive income growth by achieving financial targets, optimising sales opportunities, and managing stock quality and displays to maximise revenue opportunities
  • Lead and support a diverse team, promoting an inclusive culture through recruitment, training, performance reviews, and ongoing development
  • Foster collaboration and continuous improvement by conducting regular team meetings and ensuring staff are equipped to meet business goals
  • Act as a community ambassador, delivering an excellent customer and donor experience while maintaining relationships with key stakeholders
  • Ensure compliance with health and safety, security, and organisational policies, maintaining high standards in daily operations and cash/stock handling procedures

Requirements

  • Excellent people management and leadership skills with the proven ability to manage and motivate others to achieve exceptional results
  • Ability to establish and maintain effective working relationships with staff and volunteers at all levels and from a wide variety of backgrounds
  • Excellent communication skills (verbal and written communication) with the ability to summarise and present ideas and information to influence at all levels
  • An ability to work independently, self – motivate and prioritise own tasks and time. Also, able to take direction and work collaboratively with others
  • Proven track record of achieving income targets in charity retail or comparable environments

What we offer

  • Generous holiday entitlement, with the option to increase it through our Annual Buy and Sell Leave Scheme
  • A flexible working approach to help meet your needs and ours, including options like job-sharing
  • A Cycle to Work scheme and a Tech Benefit scheme to help spread the cost of your next bike or gadget
  • The Westfield Health Cash Plan, giving you money back on treatments like physiotherapy, dental care, and eye tests
  • Free access to Westfield Rewards, with discounts at hundreds of high-street retailers
  • A confidential Employee Assistance Programme, offering free, round-the-clock support when you need it
  • A pension scheme with up to 7% employer contribution, helping you save for the future
  • A life assurance scheme, giving peace of mind for you and those important to you, up to age 65
  • A commitment to your personal and professional development, with training opportunities to help you grow
  • Free, on-site parking whenever you're working at the hospice
  • Discounted, onsite café at our Old Brampton site, available to all staff
  • A wide range of initiatives to support your wellbeing, and the time out to practice self-care

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