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Join our team as a Shop Manager and make a difference! Our retail outlets are a vital part of what we do, generating essential income that directly supports the hospice. Every item sold in our shops or donated to us helps fund the compassionate end-of-life care we provide. With 15 retail shops across North Derbyshire, a dedicated Furniture Store, Donation Centre, two bustling Clearance Shops, and two welcoming Coffee Shops, our retail presence continues to grow. We also operate two successful eBay platforms - one for clothing and one for general goods - alongside a fully online furniture shop. Our shops not only raise vital funds, but also create social value by offering volunteering opportunities, affordable goods, and a welcoming space for people in our local communities. It's a dynamic, fast-paced operation that's making a real difference every day! Your will be joining a dedicated and values driven team of staff and volunteers who deliver retail excellence every day!
Job Responsibility
Driving income growth by meeting financial targets, maximising sales opportunities, and ensuring stock quality and visual displays support strong revenue generation
Leading and developing a diverse team through inclusive recruitment, training, performance management, and regular communication, while fostering collaboration and continuous improvement
Delivering an excellent experience for customers and donors, building positive relationships with stakeholders, and ensuring full compliance with health and safety, security, and organisational policies, maintaining high standards across daily operations and cash and stock handling
Requirements
Excellent leadership and people management skills, with the ability to motivate others and achieve strong results
Confident in building effective working relationships with staff and volunteers from a wide range of backgrounds
Communicate clearly and persuasively, both verbally and in writing, to influence at all levels
Self-motivated, able to work independently and prioritise workload effectively, while remaining collaborative and responsive to direction
Proven track record of achieving income targets in charity retail or a comparable environment
What we offer
Generous holiday entitlement, with the option to increase it through our Annual Buy and Sell Leave Scheme
Flexible working approach
Cycle to Work scheme
Tech Benefit scheme
Health Cash Plan
Access to a range of discounts
Confidential Employee Assistance Programme
Pension scheme with up to 7% employer contribution
Life assurance scheme
Commitment to personal and professional development with training opportunities