Shipping Specialist

• Coordinate shipping activities, including scheduling and tracking deliveries to ensure timely and accurate transport
• Communicate with internal teams and external partners to address inquiries and resolve logistical challenges
• Manage inbound telephone calls while providing exceptional customer service and accurate information
• Maintain detailed records and ensure the proper transfer of information to legal documents
• Collaborate with the operations manager during the training period to gain a comprehensive understanding of company processes
• Utilize basic computer skills to operate internal software systems efficiently
• Support weekend logistics operations on a rotating schedule, ensuring coverage and proper execution of tasks
• Monitor and report on shipping performance to identify opportunities for improvement
• Research and apply industry best practices to enhance operational efficiency
• Assist in maintaining compliance with customs and shipping regulations

• Proven ability to multi-task and manage priorities in a fast-paced environment
• Strong problem-solving skills and a proactive approach to tackling challenges
• Excellent communication skills, both written and verbal, with attention to detail
• Basic computer proficiency and willingness to learn proprietary software systems
• Prior experience in logistics, shipping, or distribution is highly desirable
• Customer service experience with a focus on delivering accurate and timely information
• Availability to work a rotating weekend schedule and flexible hours as needed
• Bilingual skills are a plus but not required

Bilingual skills are a plus but not required

• medical
• vision
• dental
• life and disability insurance
• company 401(k) plan