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Shipping-Receiving & Mail Services Clerk

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JLL

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Location:
United States , Wilmington

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Shipping-Receiving & Mailroom Clerk is responsible for supporting the mailroom and receiving-shipment dock support within an assigned portfolio of buildings for XXX Account. The role is Client facing and the Mailroom clerk must be able to exhibit exceptional customer service and communication skills.

Job Responsibility:

  • Receive and sort incoming mail and packages both direct and indirect materials to be distributed to various departments
  • Dispatch outgoing mail and packages and prepare bulk mail reports
  • Order office supplies and equipment and verify invoices
  • Sort delivered packages, pallets, and mail according to destination and type such as returns, adjustments, bills, orders, and payments
  • Fold, package and/or post outgoing deliveries and mail by hand or machine and performs quality checks
  • Prepare packages and create shipment labels
  • Collect, receive and distribute mail and packages using an automated system to track and manage activity
  • Perform receipts, shipments, and inventory controls within digital tracking software including JLL, client, and logistics partner software systems
  • Optional: Pick up mail from post office and deliver it on a timely basis
  • Track, trace, and resolve mail problems with USPS and express carriers
  • Organize and maintain a clean mailroom
  • Order and maintain office and cleaning supply inventory
  • Dispatch work orders to vendors or IFM staff when required
  • Work collaboratively within the facility management team
  • Anticipate and respond to Client’s needs and concerns
  • Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations

Requirements:

  • High school diploma or general education degree (GED)
  • at least two years related experience and/or training
  • or equivalent combination of education and experience
  • Must have valid driver’s license and reliable mode of transportation
  • Must be capable of having or accomplishing valid certification for forklift and dock-rollup door operation and safe function with vehicle deliveries
  • Ability to read and write comprehend simple instructions, short correspondence, and memos
  • Speaks clearly & articulately
  • Ability to use Word, Outlook and Excel to prepare documents and communicate with others
  • Able to use calendar / scheduling feature in Outlook and able to use a phone
  • Able to greet and assist employees, clients, vendors and guests in a courteous and responsive way
  • Able to work in team environment with strong interpersonal skills
  • Able to identify and solve problems and react accordingly to a variety of work situations
  • Makes sound decisions under time pressures
  • Lift up 50 pounds
  • Candidates must be authorized to work in the United States without sponsorship
What we offer:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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