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Shipping & Order Management Executive

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UNOX

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Location:
Indonesia , North Jakarta

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Unox, a market leader in the production of high-end ovens and certified as a Great Place to Work®, is looking for a Shipping & Order Management Executive to join the Customer Experience, Resellers and Distributors team in Jakarta, supporting the Australian market through accurate documentation, customer service, and order processing.

Job Responsibility:

  • Ensure the accurate and timely issuance of various documents related to the Back Office process
  • Develop and update operating procedures and guidelines related to the Back Office process
  • Plan tasks and activities to achieve customer service performance indicators
  • Handle customer inquiries via phone, email and fax
  • Work with the Finance department to solve problems related to invoices and payments
  • Work closely with the Shipping department to ensure timely delivery of each order (prepare loading plans and shipping documents)
  • Accurately maintain customer database, master records, and sales contract files

Requirements:

  • Graduate degree in Administration/Economics/Languages
  • Excellent knowledge of English and Bahasa Indonesia
  • Customer service orientation
  • Proven problem-solving, analytical and decision-making skills
  • Entry-Level (<2 years)
What we offer:
  • Paid time off & overtime
  • Mentorship & coaching
  • Career growth & training programs
  • Diversity & inclusion policies
  • International mobility & relocation support
  • Team building activities

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
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