Shift Supervisor

• Manage the 7-10 daily museum staff
• Assign placement positions for daily staffing, to meet operational needs and ensure proper coverage
• Ensure that any daily operations goals are met
• Train and integrate new hires
• Monitor staff and guest satisfaction by being present on the museum floor during operations
• Provide guidance and feedback to employees when needed
• Ensure museum rules, processes and procedures are followed by both employees and guests
• Mediate and/or resolve conflicts between employees when needed
• Providing “first contact” customer service to visitors – answer visitors’ questions, solve refunds and discount inquiries
• Maintain museum cleanliness during operating hours

• Proven work experience as a Receptionist, Front Office/Customer Experience Representative, Sales or similar customer facing role
• Proven work experience as a team lead for at least 5 employees
• Merchandise, inventory, and sales knowledge preferred
• Ability to be resourceful and proactive when issues arise
• Excellent organizational and administrative skills
• Ability to work under pressure and time-management skills, with the ability to prioritize tasks
• Proficiency in English Language

Merchandise, inventory, and sales knowledge preferred