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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Shift Supervisor

United Kingdom, Norwich 13.31 GBP / Hour · Job Posted April 20, 2026
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Job Description

Shift Supervisor role at Goals Football, primarily a Team Member position with additional Shift Supervisor responsibilities undertaken when management cover is required. Part of a premier five-a-side football centre operator in the UK.

Job Responsibility

  • Carry out Team Member duties as core role
  • Deliver high standard of customer service
  • Provide professional and welcoming front-of-house service
  • Manage bookings, enquiries, and payments
  • Handle face-to-face and telephone sales
  • Operate tills and booking systems
  • Work in a busy bar environment
  • Deliver high standards of service, cleanliness, and presentation
  • Build rapport with customers
  • Handle cash and card transactions
  • Support promotions and Club initiatives
  • Work shifts that include evenings and weekends
  • When providing management cover: Act as senior person on duty in absence of Manager
  • Ensure service, safety, and operational standards are maintained
  • Supervise and support Team Members
  • Deal with escalated customer issues
  • Carry out opening and closing procedures
  • Complete basic administrative and cash-handling tasks
  • Communicate effectively with Management Team

Requirements

  • Strong customer service and communication skills
  • Ability to work under pressure in a fast-paced environment
  • Good organisational and administration skills
  • Computer literate, including basic Word and Excel
  • Experience of cash handling and customer transactions
  • Ability to lead by example when acting in a senior capacity
  • Must be 18+ due to bar duties

What we offer

  • Birthday Holiday (after 2 years’ service)
  • Paid breaks
  • Enhanced Pension scheme
  • Employee assistance program
  • Bonus scheme
  • Team incentives
  • 40% Staff Discount on F&B (alcohol not permitted)
  • 50% Discount on Goals KPs (child or grandchild only, basic package)
  • Free individual pitch hire (max twice per week)
  • Annual events
  • Uniform
  • Stream
  • Discount Club
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