Shift supervisor Job at 360 Resourcing Solutions (Dagenham)

Shift supervisor

360 Resourcing Solutions

Location:
United Kingdom , Dagenham

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

12.81 GBP / Hour

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Job Description:

Shift Supervisor - Goals (18+ only due to licensing). This role is primarily a Team Member position, with additional Shift Supervisor responsibilities undertaken when management cover is required. A fast-growing company where there are opportunities for those with the skills to match their ambition. This is not a full-time supervisory role. Shift Supervisor duties will only be carried out when required and agreed. As part of our service requirements, you will be expected to work shifts that include evenings and weekends.

Job Responsibility:

Carrying out Team Member duties as core role, supporting the day-to-day operation of the Club across reception and bar functions
Delivering a high standard of customer service
Providing a professional and welcoming front-of-house service
Managing bookings, enquiries, and payments accurately
Handling face-to-face and telephone sales
Operating tills and booking systems confidently
Working efficiently in a busy bar environment
Delivering high standards of service, cleanliness, and presentation
Building rapport with customers
Handling cash and card transactions responsibly
Supporting promotions and Club initiatives
When providing management cover: Act as the senior person on duty in the absence of a Manager
Ensure service, safety, and operational standards are maintained
Supervise and support Team Members on shift
Deal with escalated customer issues appropriately
Carry out opening and closing procedures when required
Complete basic administrative and cash-handling tasks
Communicate effectively with the Management Team

Requirements:

Strong customer service and communication skills
Ability to work under pressure in a fast-paced environment
Good organisational and administration skills
Computer literate, including basic Word and Excel
Experience of cash handling and customer transactions
Ability to lead by example when acting in a senior capacity
Applicants must be 18+

What we offer:

Birthday Holiday (after 2 years’ service)
Paid breaks
Enhanced Pension scheme
Employee assistance program
Bonus scheme
Team incentives
40% Staff Discount on F&B (alcohol not permitted)
50% Discount on Goals KPs (child or grandchild only, basic package)
Free individual pitch hire (max twice per week)
Annual events
Uniform
Stream
Discount Club

Additional Information:

Job Posted:
March 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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