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Cobra Coffee Logo Cobra Coffee · Hospitality and Tourism

Shift supervisor

United Kingdom, Strood 13.21 GBP / Hour · Job Posted January 15, 2026
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Job Description

Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a shift supervisor, you’ll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products. You’ll not only join the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We’re a company that cares about how we do business, it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.

Job Responsibility

  • Take the lead of the shift
  • Work with team of baristas to create the Starbucks Experience
  • Provide high quality service, beverages, and products
  • Collaborate with the Store Manager, leading great shifts, supporting partners, and inspiring best moments
  • Set priorities and resources to determine roles and delegate tasks
  • Look at ways to drive the profitability of your store
  • Inspire and motivate the store team to make every moment right for our partners and customers
  • Pre-empt and adapt to any potential issues and address/resolve any that arise to optimise the customer experience
  • Identify teachable moments to share best practices with the team
  • Execute store operations during scheduled shifts, including organising opening and closing duties
  • Ensure all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security
  • Provide quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards
  • Follow health, safety, and sanitation guidelines for all products

Requirements

  • Previous coaching or supervisory experience in a customer facing role
  • Experience in leading operational activities in a retail or hospitality environment

What we offer

  • 28 days holiday a year (including Bank Holidays)
  • Unlimited brewed coffee & English breakfast tea on shift
  • Discounts on hand crafted beverages and food items during your shift
  • 30% discount on bottled beverages and impulse items during your shift
  • One £1.50 food item per shift on selected products
  • 30% discount on all food, beverages, merchandise & gifts whilst not working
  • 30% green apron discount across wider participating Starbucks stores
  • Third party discounts including 20% in Southern Co-op food stores
  • Life insurance
  • Comprehensive training including coffee knowledge and access to Starbucks Global Academy
  • Career progression
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