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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Shift Supervisor

United Kingdom, Leicester 13.31 GBP / Hour · Job Posted April 20, 2026
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Job Description

Shift Supervisor - Goals Leicester (18+ only due to licensing). This role is primarily a Team Member position, with additional Shift Supervisor responsibilities undertaken when management cover is required. A fast-growing company where there are opportunities for those with the skills to match their ambition. This role is suitable for individuals seeking additional responsibility and development, with the opportunity to progress towards management roles within the Company.

Job Responsibility

  • Carrying out Team Member duties as core role
  • Supporting day-to-day operation of the Club across reception and bar functions
  • Providing a professional and welcoming front-of-house service
  • Managing bookings, enquiries, and payments accurately
  • Handling face-to-face and telephone sales
  • Operating tills and booking systems confidently
  • Working efficiently in a busy bar environment
  • Delivering high standards of service, cleanliness, and presentation
  • Building rapport with customers to encourage repeat visits and increased spend
  • Handling cash and card transactions responsibly
  • Supporting promotions and Club initiatives
  • When providing management cover: Act as the senior person on duty in the absence of a Manager
  • Ensure service, safety, and operational standards are maintained
  • Supervise and support Team Members on shift
  • Deal with escalated customer issues appropriately
  • Carry out opening and closing procedures when required
  • Complete basic administrative and cash-handling tasks
  • Communicate effectively with the Management Team regarding any issues arising during the shift

Requirements

  • Strong customer service and communication skills
  • Ability to work under pressure in a fast-paced environment
  • Good organisational and administration skills
  • Computer literate, including basic Word and Excel
  • Experience of cash handling and customer transactions
  • Ability to lead by example when acting in a senior capacity
  • Applicants must be 18+

What we offer

  • Birthday Holiday (after 2 years’ service)
  • Paid breaks
  • Enhanced Pension scheme
  • Employee assistance program
  • Bonus scheme
  • Team incentives
  • 40% Staff Discount on F&B (alcohol not permitted)
  • 50% Discount on Goals KPs (child or grandchild only, basic package)
  • Free individual pitch hire (max twice per week)
  • Annual events
  • Uniform
  • Stream
  • Discount Club
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