Shift Supervisor Job at ACE Hardware (Waterford)

Job Description

The Shift Supervisor will serve in a supervisory capacity, overseeing the direction of store associates and coordination of store operations. They are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes customer satisfaction, driving sales, building sales skills and product knowledge. Shift Supervisors are routinely called upon to do the jobs or some functions of the job of all subordinates and therefore should have the skill and capability to perform all the essential functions of all the jobs in the store. Be steadfast in Great Lakes Ace Hardware’s Mission, Vision, and Core Values working to live the core values every day.

Job Responsibility

Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly
Follow and demonstrate the Ace Helpful 101 S.A.L.E.S. process
Fostering Great Lakes Ace Hardware’s ongoing Business to Business strategy
Assists and/or makes recommendations to customers in the service areas within the store including, but not limited to
chain, rope, key, and glass cutting, screen repair, and knife sharpening
Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with District Manager
Control and oversee operating costs (maintenance of fixtures/machinery, store supplies, etc.) through proper training of store associates
Maintain accurate inventory through on‐hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate guidelines and deadlines
Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations according to corporate guidelines
signing, and assortment in all departments
ensure sales floor is adequately stocked
Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates
Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times
Nightly recovery must be completed
Training associates
assigning, and directing work
addressing complaints and resolving problems with the direction of the management team
Maintain open lines of communication with all store associates, store supervisors, and the Support Center personnel
Use of computer keyboard, mouse, RF gun, Google Drive (cloud), Ace Net, Epicor and email

Requirements

Six months of related experience and/or training preferred
or equivalent combination of education and experience
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, customers, and the general public
Ability to calculate figures and amounts such as discounts, proportions, percentages, area, and volume
Ability to apply concepts of basic addition, subtraction, multiplication and division
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Must have strong and effective oral and written communication skills
Ability to disseminate information in a professional manner, and cultivate change with all levels of the organization
A continuous pattern of regular and prompt attendance is required along with the ability to work a rotating schedule including weekends
Ability to walk
use hands to finger, handle, or feel objects, tools, or controls, talk and hear
Ability to climb ladders and stand and reach with hands and arms
Ability to sit and stoop, kneel, or crouch
Ability to regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance
Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus

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Shift Supervisor

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