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Cobra Coffee Logo Cobra Coffee · Hospitality and Tourism

Shift Supervisor

United Kingdom, Bournemouth 13.55 GBP / Hour · Job Posted May 29, 2026
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Job Description

Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a shift supervisor, you’ll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products. You’ll not only join the Starbucks family but the Cobra Coffee family. Cobra Coffee is proud to be a Starbucks UK franchised partner. We’re a company that cares about how we do business, it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.

Job Responsibility

  • Leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for partners and customers
  • Setting priorities and resources to determine roles and delegate tasks, driving profitability of the store
  • Inspiring and motivating the store team, pre-empting and adapting to potential issues
  • Identifying teachable moments to share best practices with the team
  • Executing store operations during scheduled shifts, including opening and closing duties
  • Ensuring all partners follow Starbucks operational policies and procedures for cash handling, safety, and security
  • Providing quality beverages and food products consistently, following health, safety, and sanitation guidelines

Requirements

Previous coaching or supervisory experience in a customer facing role

Nice to have

Experience in leading operational activities in a retail or hospitality environment

What we offer

  • 28 days holiday a year (including Bank Holidays)
  • Unlimited brewed coffee & English breakfast tea on shift
  • Discounts on hand crafted beverages and food items during shift
  • 30% discount on bottled beverages and impulse items during shift
  • One £1.50 food item per shift on selected products
  • 30% discount on all food, beverages, merchandise & gifts while not working
  • 30% green apron discount across wider participating Starbucks stores
  • Third party discounts including 20% in Southern Co-op food stores
  • Life insurance
  • Comprehensive training including coffee knowledge and access to Starbucks Global Academy
  • Career progression
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