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Join JD Sports as a Shift Operations Manager and lead our afternoon DC team, driving efficiency, motivating people, ensuring smooth operations, and delivering exceptional service to stores and online. This pivotal role is responsible for leading, coordinating, and optimising warehouse operations for our afternoon shift. You will lead a team of Shift Leaders and Supervisors, driving operational excellence, developing team capability, ensuring compliance and safety, and continuously improving efficiency and quality. You’ll be accountable for the performance of your shift, ensuring orders are fulfilled accurately and on time, automation is running smoothly, and your team remains motivated, engaged, and aligned to JD’s high standards. Our afternoon shift runs Monday to Friday, 2:30pm–10:30pm.
Job Responsibility:
Lead and motivate your team to meet daily operational and service targets
Plan and allocate labour and resources to achieve productivity and quality goals
Ensure accurate and timely order fulfilment for both stores and online customers
Partner with technical and systems teams to maintain peak automation performance
Drive continuous improvement and support Lean practices across the site
Promote a proactive safety culture and ensure compliance with all WHS standards
Deliver accurate reporting on shift performance, productivity, and attendance
Support key business projects and initiatives as required
Requirements:
5+ years’ experience in Warehouse or Manufacturing Management
Experience leading large operational teams in a high-volume environment
Knowledge of logistics and distribution within the retail or fashion industry
Experience working with automation equipment or systems
Strong planning and organisational skills with the ability to manage multiple priorities
Proven leadership skills with a focus on developing and empowering teams
Understanding of Lean methodology or continuous improvement principles (preferred)
A proactive, solutions-focused approach and commitment to operational excellence
Excellent communication and stakeholder management skills
Nice to have:
Understanding of Lean methodology or continuous improvement principles
What we offer:
Birthday leave
Competitive Salary
One month paid parental leave
Referral bonus scheme
Training and development to evolve and shape your career
Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre
Attractive staff discount
Access to our Employee Assistance Program & Mental Health champions