Shift Manager Job at Long John Silver's (Scranton)

Job Description

We’re looking for a motivated Shift Manager to lead our team and get outstanding guest experience!

Job Responsibility

Guarantees 100% satisfaction for every LJS guest
Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied
Inspires and motivates crew members and restaurant management to exceed performance expectations
Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback
Ensures optimal staffing levels to consistently meet guest service needs
Fosters a culture of teamwork, respect, and accountability among all crew members and management
Commits to delivering positive engagement during every guest interaction
Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality
Drives profitability by effectively managing product projections and minimizing waste
Delivers a come-back quality experience through outstanding service and flavor
Maintains a clean, safe, and welcoming environment for both guests and team members
Embraces a clean as you go approach, ensuring all interior and exterior areas, furnishings, and equipment remain spotless and in excellent condition
Creates an inviting atmosphere that encourages repeat visits
Provides ongoing motivation and support, setting clear team goals and identifying opportunities for training and skill enhancement
Serves as a resource for crew members, addressing questions, resolving concerns, and ensuring adherence to quality and operational guidelines
Communicates sales goals, deadlines, and expectations effectively to the team
Gains expertise in sales forecasting, scheduling, inventory management, and performance reporting
Ensure compliance with cash control, security, safety, and food quality standards
Performs additional duties as assigned by restaurant management

Requirements

Must be 18 years of age or older
High School Diploma or Equivalent
Minimum of 3 months’ experience performing as a team member
Must have reliable transportation and the ability to work rotating shifts
Completed Shift Manager Training
Take absolute pride in everything you do
Value customer service and hold the ability to positively impacts our guests' experience
Work well in a fast-paced environment
Practice high quality food and cleanliness standards
Bring an upbeat energy and positive attitude to the team
Has a commitment to timeliness and a sense of urgency
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials
Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ration, and percent

What we offer

Paid time off
Flexible schedule
Referral program
Paid training
Employee discount

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