Shift Leader

• Lead the team during live trading, ensuring clear direction, pace, and accountability
• Deliver Insomnia Cookies brand, operational, and food safety standards on every shift
• Take ownership of shift-level operations, resolving issues quickly and escalating where required
• Ensure every customer receives a consistently excellent Insomnia experience
• Support sales growth, labour efficiency, and cost control during shifts
• Support delivery of store-level sales and labour targets during assigned shifts
• Drive execution of promotions, upselling, and Limited Time Offers
• Follow stock and waste procedures
• Execute company-led promotions, LTOs, and product launches accurately on shift
• Support profit protection by deploying labour effectively and minimising waste
• Identify opportunities during shifts to improve sales or service and feedback to the Store Manager
• Lead, motivate, and support Cookie Crew and Delivery Drivers during shifts
• Provide hands-on coaching and feedback to improve skills, confidence, and performance
• Support onboarding and training of new starters
• Role model Insomnia Cookies values, behaviours, and customer-first mindset
• Address minor performance or conduct issues in the moment, escalating where appropriate
• Deliver excellent in-store and delivery customer experiences during every shift
• Ensure marketing materials, LTOs, and new product launches are executed correctly
• Act as a brand ambassador by maintaining high standards of service, product quality, and presentation
• Take responsibility for opening, closing, and late-night trading procedures when on shift
• Ensure compliance with health & safety, food hygiene, and operational standards at all times
• Maintain a safe, clean, and well-organised bakery environment
• Complete required checks and records accurately
• Escalate incidents, risks, or maintenance issues promptly to the Store Manager

• Previous experience in a supervisory or senior team member role within retail, QSR, or hospitality
• Experience working in fast-paced, customer-facing environments
• Exposure to late-night or delivery-led operations is desirable
• Hands-on, approachable, and confident leading teams during live trading
• Leads by example and supports others through coaching and encouragement
• Communicates clearly and calmly under pressure
• Understands the importance of sales, labour efficiency, and cost control
• Able to prioritise actions during shifts to support store performance
• Energetic, reliable, and adaptable
• Takes ownership of shift performance and team experience
• Solutions-focused with the ability to manage competing priorities
• Motivated to develop and progress within Insomnia Cookies

Exposure to late-night or delivery-led operations

• Flexible work schedules
• Pension
• Holiday Pay
• Guaranteed paid day off for your birthday
• Guaranteed paid day off for your child’s birthday or pet’s birthday and another one for your significant other
• 50% Employee Discount
• Employee assistance and wellness support
• Excellent training through the Cookie College
• Fun and exciting team environment
• Unrivalled culture and values
• Enjoy a free cookie on every shift