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IAG GBS · Gastronomy

Shift Leader

United States, Saint Johnsbury · Job Posted December 09, 2025

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Job Description

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew. In addition: staffing, paperwork, cost controls, cash control, food management, work to a schedule, perfect image and adherence to standards, great customer service, attendance & punctuality, transportation to/from work, store cleanliness, marketing, profitability.

Job Responsibility

Responsible for everything that happens during your shift
Set the example
Follow ALL policy and procedures 100% of the time and expect the same from your crew
Staffing
Paperwork
Cost controls
Cash control
Food management
Work to a schedule
Maintain perfect image and adherence to standards
Provide great customer service
Maintain attendance & punctuality
Maintain store cleanliness
Marketing
Profitability

Requirements

Ability to comprehend and give correct written instructions
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
Must be able to make correct monetary change
Verbal, writing, and telephone skills to take and process orders
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
Ability to enter orders using a computer keyboard or touch screen

IAG GBS - All Job Offers

Saint Johnsbury

Shift Leader

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