Shift Leader Jobs

Insomnia Cookies UK Ltd

Location:
United Kingdom, Liverpool

Category:
Gastronomy

Contract Type:
Not provided

Salary:

12.71 GBP / Hour

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Job Description:

As a Shift Leader at our NEW store, located in Liverpool, you are the captain of our bakery – day or night! You understand what it takes to Own the Night (and beyond) by delivering the finest cookies to our fantastic fans. You will be able to predict the flow of business throughout your successful shift. Your ‘hands on’ leadership style will drive your team to engage with customers, bake the perfect product and ensure that each customer interaction should reflect our culture and vision. You will also take pride in knowing that your ability as a leading Insomniac delivers a fun and productive night for your store every night.

Job Responsibility:

Provide incredible customer service and quality products to all our fans throughout their experience within our bakeries or at home
Support store leadership by maintaining operations during your shift. Communicating all relevant information, monitoring production efficiency, coaching the team to ensure company standards and procedures, and assisting in the training and development of the Cookie Crew
Lead-by-example and motivate others by living and breathing the Insomnia culture
Prioritise and delegate tasks for each section. Bakery, cashier, packaging, and cleaning whilst leading the Cookie Crew from the front
Support and work alongside the Cookie Crew
Provide a safe, clean, working environment for our fans and team whilst adhering to safe food handling practices
Responsible for all financial systems on shift
Recognition of the Cookie Crew with our values
Coaching from the heart and tough love conversations to get the best from the Cookie Crew

Requirements:

At least 1 year of work experience as a leader within a customer service focused role
Outstanding communication, time management, and people skills
Engaging and supportive
Detail focused
Must be able to work nights, weekends, and holidays
Legally eligible to work in the United Kingdom
Must be 18 years or older

What we offer:

Flexible work schedules
Pension
Holiday Pay
Guaranteed paid day off for your birthday
Guaranteed paid day off for your child’s birthday or pet’s birthday and we’ll throw another one in for your significant other
50% Employee Discount
Employee assistance and wellness support
Excellent training through the Cookie College
Fun and exciting team environment
Unrivalled culture and values
Enjoy a free cookie on every shift

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Parttime

Work Type:

On-site work

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