Shift Leader Job at ACE Hardware (Spring)

Job Description

The shift leader’s role requires they foster a commitment to generate an in stock position to satisfy every customer by having the right product, in the right quantity, at the right time. A shift leader job description involves supervising and guiding a team of employees during a specific work shift, ensuring smooth operations, customer satisfaction, and adherence to company standards in a retail environment. Key responsibilities include managing daily tasks, handling customer concerns, performing operational duties like stock management, ensuring safety protocols are followed, and providing feedback to team members.

Job Responsibility

Familiarize and stay abreast of inventory Best Practices within the Ace Way of Retailing
Ensure data accuracy within the system to maintain adequate inventory levels
Train store staff on best practices and create a culture that is focused on Inventory Health
Collaborate with all associates to help identify errors and correct them as necessary by addressing the root causes
Conduct, research, and address/reinforce Ace Way of Retailing best practices for the following processes (inclusive but not limited to): Negative Reports and make corrections as necessary
“Shoot the Outs,” research variances, and make corrections as needed
Permanent and temporary outs via Item Change Management
Mango Count Sheets and exception reports
Unproductive inventory management including Obsolete and Overstock Inventory
Monitor shrinkage, recommend ways to reduce theft and breakage, and make corrections in inventory system
Maintain accuracy of all location codes
Print bin tags (labels) as required

Requirements

Passion for detail, inventory management and store operations
The drive to getting it done the “right way”
High School degree or GED, some college preferred
Possess a vast product knowledge of consumable products along with a willingness to learn
General understanding of inventory principles and experience with retail programs
Understand the life cycle of merchandise including receipt, quantity on hand, and point of sale
Experience in a retail environment either in inventory, sales, or back office
Capable of inspiring and motivating others to execute against best practices
Excellent quantitative and computer skills
The ability to use analytics and research to make sound decisions
Knowledge of retail computer systems and basic knowledge of MS Office products
Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

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