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Walgreens Logo Walgreens · Customer Service

Shift Lead

United States, Evergreen Employment contract 18.00 - 21.00 USD / Hour · Job Posted May 29, 2026
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Job Description

That’s the great thing about a career at Walgreens. You get to bring health and happiness to people’s lives. As a shift lead, we’re counting on you to help lead the way. You’ll be right in the middle of the action as a rock-solid point person between management and team members. It’s a big responsibility with an even bigger impact – on customers and on your future. So every time you walk our aisles, you’re moving in a positive direction.

Job Responsibility

  • Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day
  • Responsible for opening back door of store for deliveries
  • Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers
  • Models and delivers a distinctive and delightful customer experience
  • Engages customers and patients by greeting them and offering assistance with products and services
  • Resolves customer issues and answers questions to ensure a positive customer experience
  • Models and shares customer service best practices with all team members
  • Responsible for holding store keys to open and close without management as necessary
  • Assists with and coaches other team members to work with warehouse and vendor ordering process
  • Responsible and accountable for registering all related sales on assigned cash register
  • Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics
  • Assists manager or assistant store manager in evaluating and developing displays
  • Maintains accurate inventory counts
  • Assist with ensuring the Outdate program is followed with team members
  • Responsible for basic department pricing and making daily price changes
  • Ensures proper signage is displayed at the store
  • Assists with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment
  • Assists with exterior and interior maintenance
  • Assists with separation of food items
  • Has working knowledge of store systems and store equipment
  • Assist at Pharmacy out window as requested
  • Ensures compliance with state and local laws regarding regulated products
  • Responsible for bag checks of team members before leaving the store
  • Complies with all company policies and procedures
  • Completes special assignments and other tasks as assigned
  • Attends training and completes PPLs requested by Manager
  • Serves as a liaison between management and non-management team members
  • Reports disciplinary issues and customer complaints to management

Requirements

  • One year of prior leadership, supervisory, or retail key holder work experience
  • Must be fluent in reading, writing, and speaking English

Nice to have

  • Knowledge of store inventory control
  • Valid PTCB certification or pharmacy license as required by state

What we offer

  • Health, dental and vision
  • Paid time off benefits
  • Employee discount
  • Retirement Savings Plan (401(k))
  • Flexible hours
  • Training programs
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