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Shift Lead

blankstreet.com Logo

Blank Street

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Location:
United States , New York City

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Category:
-

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Contract Type:
Not provided

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Salary:

19.50 USD / Hour
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Job Description:

Shift Leads at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people-person, taking pride in giving amazing service experiences. You are customer centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way.

Job Responsibility:

  • Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
  • Support your GM to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive
  • Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
  • Positive and solution focused handling of any minor customer issue
  • At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

Requirements:

  • New York City Food protection certificate (DOH card)
  • 2+ years’ experience in a customer service leadership position
  • 18+ years of age
  • Able to lift 25+ lbs, and to stand for long periods of time
  • Availability that meets the needs of our cafes
  • Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Availability to work between 6:30 am and 9:00 pm
  • Weekend and holiday availability preferred
  • You must be authorized to work in the U.S.
What we offer:
  • $19.50/ per hour + tips
  • A comprehensive Barista accreditation and training program
  • Tenure based paid time off
  • Commuter benefits
  • Sick time
  • 1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
  • Complimentary coffee and treats on shift
  • Health plan (medical, dental, and vision) options
  • Free Blank Street swag

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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