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Shift Lead

Blank Street

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Location:
United States , Boston

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

19.50 USD / Hour
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Job Description:

At Blank Street, we’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you’ll play a key role in bringing our mission to life. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on role for someone who thrives in fast-paced settings, loves connecting with people, and is passionate about great coffee and matcha.

Job Responsibility:

  • Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
  • Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive
  • Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
  • Positive and solution focused handling of any minor customer issue
  • At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

Requirements:

  • 2+ years’ experience in a customer service leadership position
  • 18+ years of age
  • Able to lift 25+ lbs, and to stand for long periods of time
  • Availability that meets the needs of our cafes
  • Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Availability to work between 6:30 am and 9:00 pm
  • Weekend and holiday availability preferred
  • You must be authorized to work in the U.S.
What we offer:
  • $19.50/ per hour + tips
  • Barista accreditation and training program
  • Paid sick time
  • Paid vacation time, based on eligibility
  • Health benefits, based on eligibility
  • Blank Street coffee and swag
  • As a growing company we have opportunities for advancement for those interested

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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