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Shift Lead

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ACE Hardware

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Job Description:

The Shift Lead manages overall store operations and the achievement of company goals and directives.

Job Responsibility:

  • Provide positive representation of store
  • Proactively assist customers in solving problems
  • Greet customers entering and throughout the store
  • Thank customers when finished and when they are leaving the store
  • Provide a friendly, outgoing demeanor
  • work well with customers as well as associates
  • Ensure all calls and pages are answered promptly, courteously and effectively
  • Handle customer complaints
  • Work to resolve problems with the customer and have store’s best interest taken into consideration
  • Possess excellent product knowledge and knowledge of store layout and location of products
  • Ensure a positive, professional and safe work environment for all associates
  • Supervise the “general operations” of the entire store
  • Responsible for opening and closing the store
  • Assist with the implementation of Store Support Center programs
  • Ensure successful Loss Prevention, Safety and Internal Audits
  • Work with General Manager and Assistant Manager on all aspects of running the store
  • Participate in weekly management staff meetings
  • Communicate issues to the appropriate Store Support Center department with General Manager approval
  • Assist with special projects within the district as set forth by the District Manager
  • Implement new Standard Operating Procedures into store execution
  • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas
  • Ensure that weekly price changes and label updates are completed timely and accurately
  • Oversee all cashiering functions including training, maintenance, audits, and reports
  • Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment)
  • Visit competition to be familiar with what they are doing
  • Perform all other duties as assigned
  • Assist to ensure forklift operations and receiving is completed in a safe and efficient way
  • Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures
  • Responsible for maintenance of back stock levels
  • Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately
  • Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability
  • Assist with merchandise resets throughout the store
  • Assist to ensure all signage is current in the store
  • Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising
  • Manage all aspects of store operations in the absence of the Store Manager
  • Lead by example
  • be approachable by all associates and customers
  • Participate in store meetings
  • Communicate any merchandising, cost control or sales idea to the Store Manager for follow up
  • Prepare and challenge yourself for future advancement

Requirements:

  • Must be available to work every other weekend
  • Pay is negotiable based on previous experience
What we offer:
  • Flexible scheduling
  • Good benefits

Additional Information:

Job Posted:
December 14, 2025

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