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That’s the great thing about a career at Walgreens. You get to bring health and happiness to people’s lives. As a shift lead, we’re counting on you to help lead the way. You’ll be right in the middle of the action as a rock-solid point person between management and team members. It’s a big responsibility with an even bigger impact – on customers and on your future. So every time you walk our aisles, you’re moving in a positive direction.
Job Responsibility:
Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day
Responsible for opening back door of store for deliveries
Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers
Models and delivers a distinctive and delightful customer experience
Engages customers and patients by greeting them and offering assistance with products and services
Resolves customer issues and answers questions to ensure a positive customer experience
Models and shares customer service best practices with all team members
Responsible for holding store keys to open and close without management as necessary
Assists with and coaches other team members to work with warehouse and vendor ordering process
Responsible and accountable for registering all related sales on assigned cash register
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics
Assists manager or assistant store manager in evaluating and developing displays
Maintains accurate inventory counts
Assist with ensuring the Outdate program is followed with team members
Responsible for basic department pricing and making daily price changes
Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
Assists with separation of food items and product placement as specified by policies/procedures
Has working knowledge of store systems and store equipment
Assist at Pharmacy out window as requested
Ensures compliance with state and local laws regarding regulated products
Responsible for bag checks of team members before leaving the store
Complies with all company policies and procedures
Completes special assignments and other tasks as assigned
Attends training and completes PPLs requested by Manager
Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present
Reports disciplinary issues and customer complaints to management.
Requirements:
One year of prior leadership, supervisory, or retail key holder work experience
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Nice to have:
Prefer the knowledge of store inventory control
Obtains and maintains valid PTCB certification or pharmacy license as required by state.
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