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Walgreens Logo Walgreens · IT - Administration

Shift Lead

United States, Hialeah Employment contract 17.00 - 20.00 USD / Hour · Job Posted May 31, 2026
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Job Responsibility

  • Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries
  • Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers
  • Models and delivers a distinctive and delightful customer experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience
  • Responsible for holding store keys to open and close without management as necessary
  • Assists with and coaches other team members to work with warehouse and vendor ordering process
  • Responsible and accountable for registering all related sales on assigned cash register
  • Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics
  • Assists manager or assistant store manager in evaluating and developing displays
  • Maintains accurate inventory counts
  • Assist with ensuring the Outdate program is followed
  • Responsible for basic department pricing and making daily price changes
  • Assist with bookkeeping activities
  • Assists with exterior and interior maintenance
  • Assists with separation of food items
  • Has working knowledge of store systems and store equipment
  • Assist at Pharmacy out window as requested
  • Ensures compliance with state and local laws regarding regulated products
  • Responsible for bag checks of team members before leaving the store
  • Complies with all company policies and procedures
  • Completes special assignments and other tasks as assigned
  • Attends training and completes PPLs requested by Manager
  • Serves as a liaison between management and non-management team members
  • Reports disciplinary issues and customer complaints to management

Requirements

  • One year of prior leadership, supervisory, or retail key holder work experience
  • Must be fluent in reading, writing, and speaking English (Except in Puerto Rico)
  • Prefer the knowledge of store inventory control
  • Obtains and maintains valid PTCB certification or pharmacy license as required by state

Nice to have

  • Prefer the knowledge of store inventory control
  • We will consider employment of qualified applicants with arrest and conviction records
  • Obtains and maintains valid PTCB certification or pharmacy license as required by state

What we offer

  • Health, dental and vision
  • Paid time off benefits
  • Employee discount
  • Retirement Savings Plan (401(k))
  • Flexible hours
  • Training programs
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