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Shift Lead

blankstreet.com Logo

Blank Street

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Location:
United States , Boston, Wellesley

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Category:
-

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Contract Type:
Not provided

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Salary:

19.50 USD / Hour
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Job Description:

At Blank Street, we’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you’ll play a key role in bringing our mission to life. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on role for someone who thrives in fast-paced settings, loves connecting with people, and is passionate about great coffee and matcha.

Job Responsibility:

  • Delight our customers with consistent, welcoming and engaging customer service
  • Work within a world-class coffee program using the best coffee equipment and product to prepare drinks
  • Complete all training to ensure proper handling of food and beverage
  • Have systems in place to avoid wastage of product
  • Maintains Local Department of Health standards at all times
  • Full and complete knowledge and adherence to all product, service and brand training playbooks
  • Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability.

Requirements:

  • Experience in the customer service or hospitality industry
  • 18+ years of age
  • Able to lift 25+ lbs, and to stand for long periods of time
  • Availability that meets the needs of our cafes
  • Part Time: 15-25 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Weekend and holiday availability preferred
  • You must be authorized to work in the U.S.
What we offer:
  • $19.50 per hour + tips
  • A comprehensive Barista accreditation and training program
  • Tenure based paid time off
  • Commuter benefits
  • Sick time
  • 1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
  • Complimentary coffee and treats on shift
  • Free Blank Street swag

Additional Information:

Job Posted:
February 10, 2026

Work Type:
On-site work
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