Shift Lead Offshore Job at vestas (Den Helder)

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Axway B2B Module Lead-Service Support

The role requires the ability to engage directly with clients and work collabora...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong knowledge of Unix OS, including command-line operations and scripting
Working knowledge of Linux commands and system operations
Solid understanding of SQL and database concepts
Knowledge of programming languages such as Java and JavaScript
Hands-on expertise with B2Bi tools (e.g., Axway B2B, Seeburger, etc.)
Experience with API management tools (e.g., Axway API Gateway, Apigee, MuleSoft, etc.)
Working knowledge of data communication protocols such as AS2, SFTP, FTP, FTPS, and HTTP/HTTPS
Basic working knowledge of AWS cloud services
Ability to troubleshoot, debug, and resolve API-related defects and performance issues
Strong understanding of the healthcare domain

Job Responsibility

Engage directly with clients and work collaboratively within a team while demonstrating a high level of independence and ownership
Handle L2/L3 support
Perform effective Root Cause Analysis (RCA)
Documenting and testing systems to meet specific business requirements
Coordinate with multiple onshore and offshore teams for day-to-day operations and maintenance activities
Work in a 24×7 support model, including APAC, UK, and US shifts, with rotational night shift coverage
Handle application patching and upgrade activities
Monitor service interruption alerts and troubleshoot issues in line with defined SLAs
Address live production issues and resolve them within pre-defined SLAs while maintaining high productivity and quality
Allocate and manage work across team members

Fulltime

Oracle Cloud HCM Time & Labor, Absence Lead Functional Consultant

Oracle Cloud HCM Time & Labor, Absence lead functional consultant is responsible...

Location

United States

Salary:

140000.00 - 180000.00 USD / Year

Infovity

Expiration Date

Until further notice

Requirements

At least 10+ years of Implementation / Support experience in implementing Oracle HCM Applications
At least 4 Oracle Cloud Time & Labor and Absence implementations, working as a lead functional consultant
Understanding of detailed OTL & Absence configuration flow and structure
Understanding of integration points between Cloud Time and Labor & Absence with each other and also other Oracle HCM Cloud modules (e.g. Payroll, Compensation etc.)
Ability to configure to all types of Absence plans including Accrual, Qualification, No Entitlement, Compensatory etc.
Knowledge on Work shifts, Work schedules, Scheduler profiles
Expertise in Payroll and Project Timecards configuration including Time Repository Rules
Ability to configure Time Entry and Calculation Rules, Web Clock and Time Device Configuration etc.
Ability to determine derived factors, eligibility profiles and other compensation objects required and configure them as needed
Ability to work independently and manage multiple tasks on assignments

Job Responsibility

Implement and Support Oracle Cloud HCM production systems
Work as a subject matter expert in Oracle Cloud Time & Labor and Absence modules advising Clients and internal team members on the design solutions and best practices
Gather business requirements, document those, do fit gap analysis and map them to Oracle Cloud HCM application
Perform system configurations, create functional design documents, develop and document test scripts
Drive Requirement workshops, Prototypes, CRP and UAT sessions with the clients
Write Functional requirement documents for reports, interfaces, data conversions and application extensions
Work closely with internal and external stakeholders to keep the modules on track for a successful go-live
Define testing scenarios and develop test scripts for all technical components and functional process and flows
Support clients with the execution of test scripts and resolve issues raised in various implementation phase
Develop end-user documentation and training materials for client users and administrators for use and maintenance for the Cloud HCM Solutions

What we offer

Medical, Dental, and Vision insurance, Short-term and Long-term disability insurance, Life insurance, and AD&D
Health care and dependent care Flexible Spending Accounts (FSA), Health Spending Account (HSA)
401(k) Matching
Monthly Telecommuting Allowance
Annual Discretionary Bonuses
EAP-Health Advocate Services
Paid-Holidays, Flexible Time-Off Policy

Fulltime

New

Marketing Cloud Consultant

Our leading financial client is looking for a Marketing Cloud Consultant who is ...

Location

United States , Fort Mill, SC

Salary:

60.00 - 63.00 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

Deep technical mastery of Salesforce Marketing Cloud is required on day one
Expert knowledge of the latest email marketing trends, compliance standards, and digital best practices
Strong understanding of Salesforce Sales Cloud (CRM) and the integration between CRM and Marketing Cloud
Exceptional ability to manage tight deadlines and shifting priorities under pressure
A rigorous focus on accuracy, naming conventions, and folder structures within a complex environment
2-5 years of experience preferred (Minimum 2+ years for candidates with diverse digital agency backgrounds)
Experience working with large enterprise clients
Excellent verbal and written communication skills
comfortable interfacing with both technical engineers and business partners

Job Responsibility

Build and deploy complex email campaigns, automated journeys, and workflows within Salesforce Marketing Cloud
Demonstrate superb time management and organizational skills to lead multiple projects across different stages of their lifecycle
Utilize Salesforce Marketing Cloud Personalization (MCP) to create and run dynamic promotions and real-time campaign experiences
Apply a deep understanding of email and digital best practices (design, coding, deliverability, and testing) to every campaign
Pull and analyze data, trends, and insights to inform optimization decisions and overarching strategy
Act as the interface between onshore stakeholders and our offshore team
provide guidance on templatized production asks to ensure quality and brand consistency
Maintain strong relationships with investors and internal partners, listening to proposed campaign needs and providing expert technical recommendations

What we offer

subsidized health, vision, and dental plans
paid sick leave
retirement plans with a match
4:00 PM candy traditions

Fulltime

Environmental Specialist

EGGER stands for sustainable growth; we are an international company with more t...

Location

Turkey , Gebze, Kocaeli

Salary:

Not provided

EGGER Group

Expiration Date

Until further notice

Requirements

BSC/MSc Degree in Environmental Engineering
Having Environmental Expert Certificate
Having C Class Occupational Safety Specialist Certificate
Minimum 2 years of experience as an HSE Engineer in chemical industry
Good command of English
Able to use MS Office programs effectively
No military obligation for male candidates

Job Responsibility

Participating in ISO 14001 Environmental Management System studies
Support the development of current system controls regarding work safety
Follow up and coordinate the waste management process
Follow up the process of obtaining and renewing environmental permits
Make the necessary notifications within the scope of environmental legislation
Ensuring environmental measurements and analyzes
Conducting and developing risk analysis studies on work safety and environmental issues
Study the necessary studies in EIA (ÇED) processes
Conducts safety meetings, audits, and inspections to ensure compliance, evaluate performance, identify corrective action, and implement follow up assessments
Conduct incident investigations and identify root causes and corrective, preventative actions

What we offer

work-life balance (40 working hours per a week, hybrid working models depends on position)
opportunities for global experience in 22 plants all over the world
wellbeing of our employees important for us
psychologist service
events
agreements with health institutions
support our employees for their language skills
in the office we have a native English teacher
chance to participate global development programs we called StartUp and StartKlar
shuttle service (İdealtepe-Cevizli-Atalar-Kartal-Sahilyolu-Pendik-E5-EGGER, Acıbadem-E5-EGGER, Kartepe-İzmit-Derince-Körfez-E5-EGGER)

Fulltime

New

Researcher

Bitlo, one of Turkey’s well-established cryptocurrency exchanges, was founded in...

Location

Salary:

Not provided

Bitlo

Expiration Date

Until further notice

Requirements

3+ years’ experience of working on a role relating but not limited to Equity Research, Corporate Finance, Investments, Venture Capital or M&A
Strong analytical skills and in-depth knowledge of existing blockchain projects and technology
Strong articulation skills and comfortable with presenting to C-level management
Can handle high pressure and a fast-paced work environment
Bachelor’s degree in Finance, Accounting or other related areas are a plus
Experience in derivatives (FX) analysis and financial markets
It will determine the support and resistance levels, stop and limit order points of the analyzed cryptocurrencies
It will be able to text the analyzed cryptocurrencies morning and evening to be published on our website
SPK Level 2 licensed

Job Responsibility

Research-driven sector analysis for our main investment mandates and technologies especially DeFi, NFT, Metaverse and related blockchain technologies, including identification of major trends, evaluation of crypto market dynamics and assessment of potential investment targets
Thoroughly researching projects to assess their credibility, technological value and future potential
Writing research reports and articles on cryptocurrency projects
Adhere to company reviewing processes carefully but also recognise other factors that may affect a project’s evaluation
Interact with project teams and industry professionals to collect information
Proactively stay informed about market trends, opportunities, risks and new projects/technologies, with a passion for the cryptocurrency and DLT industry
Research and analysis requests from business units, realization and reporting of final analyzes within the framework of the project management discipline
Feeding business units and departments with content that will create strategic value

What we offer

Fast moving, challenging and unique business problems
Great career development opportunities in a growing company

Fulltime

New

Account Manager Enterprise

The Account Manager role is a fantastic opportunity to showcase your relationshi...

Location

Chile , Santiago

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

1-3 years of experience, ideally in a similar role
Confidence in making data-driven decisions and applying sound business judgment
Strong project management skills, with the ability to develop detailed joint business plans with partners and consistently deliver results
Excellent communication skills, both verbal and written, with strong executive presence and interpersonal abilities
A proactive, resourceful, and go-getter attitude
Ability to work independently with minimal oversight
A willingness to work hard, dive into details, and closely collaborate with our highest-value partners
Experience in customer-facing roles with a proven track record of achieving business targets or meeting quotas

Job Responsibility

Lead post-deal partner management for a high-value, high-potential portfolio of restaurant partners
Build and maintain strong partner relationships to achieve measurable outcomes, including revenue growth targets, upselling new product features, and ensuring high retention by creating mutual business value
Act as the voice of the customer to internal teams, translating partner needs and advocating on their behalf
Develop a deep understanding of the partner landscape and cultivate positive relationships across our restaurant partner organizations
Conceive, design, and lead growth initiatives with restaurant partners, working cross-functionally with Uber’s internal teams to drive projects to completion
Set, track, and report on performance metrics, and conduct business reviews with partners

New

Executive Recruitment Senior Researcher

This role will support executive search efforts across the enterprise and play a...

Location

United States

Salary:

38.20 - 57.30 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, HR, or related field
Typically requires 5 years of experience in executive search, talent research, or sourcing, preferably with a SHREK organization
Strong research and analytical skills with experience using sourcing tools and platforms
Familiarity with executive-level competencies and organizational structures
Excellent written and verbal communication skills
Ability to manage multiple searches and priorities in a fast-paced environment
High level of professionalism, discretion, and confidentiality

Job Responsibility

Partner with internal executive recruiters and HR leaders to understand hiring needs and develop search strategies
Conduct market research and talent mapping to identify qualified internal and external executive candidates
Build and maintain talent pipelines for VP-level and above roles across clinical, operational, and corporate functions
Utilize tools such as LinkedIn Recruiter, internal databases, and external resources to source and assess candidates
Prepare research briefs, talent profiles, and competitive intelligence reports to support search strategy
Track candidate engagement and progress using ATS and CRM systems
Ensure confidentiality and discretion in handling sensitive executive search information
Support diversity-focused sourcing strategies to ensure inclusive representation in leadership pipelines

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance

Fulltime

Shift Lead Offshore

vestas

Location:
Netherlands , Den Helder

Category:
Energy

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 26, 2026

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