CrawlJobs Logo
Bark Logo Bark · Customer Service

Shift Lead - APAC Team

India, Bengaluru 550000.00 INR / Year · Job Posted January 15, 2026
Apply Position
Job Link Share

Job Description

We are seeking a dynamic, self-motivated, and results-driven Shift Lead for the APAC Region to ensure that our teams deliver on performance expectations and KPIs. The Shift Lead will be responsible for overseeing a group of team members during their respective shifts, ensuring efficient staffing, high service levels, timely response to calls, and maintaining quality standards. The role requires strong leadership, communication, and analytical skills to effectively manage teams, ensure the smooth running of operations, and meet key performance indicators (KPIs). The successful candidate will also work closely with cross-functional teams to drive process improvements and ensure customer satisfaction within the APAC region.

Job Responsibility

  • Lead and manage the team members during your shift to ensure KPIs are met
  • Monitor, track, and analyze key performance indicators (KPIs) for the team
  • Provide daily, weekly, and monthly performance reports, highlighting trends, challenges, and areas for improvement
  • Ensure adequate staffing levels during shifts to meet business needs, manage schedules effectively, and adjust team resources as necessary to handle call volumes and maintain high service levels
  • Oversee call queues to ensure timely and efficient response to incoming queries
  • Identify skill gaps within the team and provide guidance or training to improve performance
  • Conduct regular 121s for your team, providing constructive feedback and setting goals for improvement
  • Ensure the team adheres to internal quality standards, policies, and procedures
  • Act as the first point of contact for any issues or escalations that arise during your shift
  • Resolve conflicts and problems swiftly and efficiently to maintain a positive work environment and customer satisfaction

Requirements

  • Strong ability to lead, motivate, and inspire a team of diverse individuals
  • Proven experience in team development, coaching, and performance management
  • Excellent written and verbal communication skills
  • Strong analytical mindset with the ability to identify trends, analyze data, and make informed decisions
  • Demonstrated ability to manage and resolve escalations effectively
  • A focus on customer satisfaction and service excellence
  • Experience in managing customer-facing teams is highly desirable
  • Ability to work in a flexible and fast-changing environment
  • Strong time management skills to juggle multiple tasks effectively
  • Familiarity with Ticketing systems & CRM tools and basic reporting tools (Excel, Google Sheets, etc.)
  • Bachelor's degree in any discipline or equivalent work experience

What we offer

  • 20% quarterly bonus based on performance
  • 40 days of paid holiday, with extra days added at 3 and 5 years of service
  • Hybrid remote working, plus up to 20 days each year to work from anywhere in the world
  • An annual Learning & Development budget to spend on courses, training, or other resources that support your professional development
  • Access to Oliva, a leading mental health and wellbeing platform, offering personalised support when you need it
  • Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
Bark - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Shift Lead - APAC Team

8 matching positions

Senior Analyst - Administrative Assistance (Team Lead)

Location
Location
Philippines , Taguig
Salary
Salary:
Not provided
wtwco.com Logo
Willis Towers Watson
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in a relevant field or equivalent work experience
  • At least 7 years' relevant experience in administrative support roles preferred
  • At least 3 years' relevant experience in executive administrative support roles preferred
  • Proficient computer skills, including MS Office (Word, Excel, PowerPoint)
  • Able to work in a hybrid scenario (onsite and work from home), and work with others in a hybrid scenario
  • Can work in different shifts (APAC, EMEA, North America) and can work with others in different shifts
  • Proven experience in high-level administrative roles, supporting senior executives or leadership-level personnel
  • Exceptional organizational and time management skills in fast-paced environments
  • Excellent written and verbal communication skills, with keen attention to detail and polished document production
  • Advanced proficiency in Microsoft Office suite and collaboration platforms
Job Responsibility
Job Responsibility
  • Provide top-level administrative support to executives, managing complex calendars, scheduling meetings, and coordinating travel arrangements
  • Prepare, edit, and ensure the accuracy and professionalism of documents, presentations, and reports (updating of organization charts, publications, newsletters)
  • Serve as the main point of contact for internal and external stakeholders, handling inquiries and representing the executive team with professionalism
  • Manage confidential information, maintaining its integrity and accessibility while upholding the highest level of confidentiality
  • Proactively prepare and distribute materials for executive-level meetings
  • Conduct research, gather data, and provide valuable insights to support decision-making
  • Coordinate and oversee special projects, collaborating with cross-functional teams and external partners
  • Manage incoming communications, responding promptly and effectively
  • Assist in budget management and expense tracking, ensuring compliance and providing detailed reports
  • Identify opportunities for process improvement and implement solutions to streamline workflows
  • Fulltime
Read More
Arrow Right

Pbwm Gtsm Apac Lead

Purpose of the role APAC lead for GTSM, PBWM.
Location
Location
India , Pune
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 17+ years of progressive IT / Application Support leadership experience, with significant time operating at senior manager or director level in a large, regulated enterprise environment (Banking / Financial Services preferred)
  • Proven ownership of end to end Run the Bank (RtB) services for complex, business critical application estates, ensuring availability, stability, and customer impact resilience
  • Deep expertise across Incident, Problem, Change, Release, and Major Incident Management, with a demonstrated ability to mature services from reactive operations to proactive and predictive models
  • Strong leadership in service resilience and operational continuity, including disaster recovery, system recovery planning, regulatory resilience testing, and audit ready assurance
  • Executive level stakeholder management capability, with the ability to engage credibly with CIOs, senior technology leaders, regulators, and business executives, translating technical risk into clear business outcomes
  • Experience establishing and operating robust governance frameworks, covering risk, controls, regulatory commitments, compliance obligations, and internal/external audits
  • Demonstrated success in leading large, globally distributed teams, including talent development, succession planning, capability uplift, and modern skills adoption
  • Strong financial and capacity management acumen, with experience managing budgets, vendor relationships, service cost optimization, and demand planning
  • Track record of driving operating model change, shifting teams toward product aligned support, self-service, automation, and outcome-based delivery
  • Roles requires working pattern to support Singapore business hours
Job Responsibility
Job Responsibility
  • Lead and oversee IT/Application Support services within a large, regulated enterprise, ensuring alignment with industry standards—preferably in PBWM
  • Own and manage end-to-end Run the Bank (RtB) service delivery for complex, business-critical applications, focusing on service availability, stability, and minimizing customer impact
  • Drive continuous improvement across Incident, Problem, Change, Release, and Major Incident Management, transitioning operations from reactive to proactive and predictive models
  • Lead large, globally distributed teams with a focus on talent development, succession planning, capability building, and adoption of modern skills
  • Oversee financial and capacity management processes, including budgeting, vendor relationship management, service cost optimization, and demand planning
  • Drive transformation of operating models toward product-aligned support, self-service solutions, automation, and outcome-based service delivery
  • Support Singapore business hours through flexible working patterns as required by operational needs
What we offer
What we offer
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
  • Fulltime
Read More
Arrow Right

Axway B2B Module Lead

Company Description About Sopra Steria Sopra Steria, a major Tech player in Eur...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have excellent written and verbal communication skills
  • Be ready to work in fast paced and Dynamic environment
  • Have customer handling experience
  • Be part of team or work as individual consultant
  • Ready to work in U.K / U.S / APAC shifts
  • Ready to work in Either of Development / Managed Services / Support Environment
  • Experience on different EDI Integration plate forms like IBM Sterling Integrator, Axway B2bi, Open Text, Seeburger etc.
  • Strong Mapping Experience using various formats like – X12, EDIFACT, XML, IDOCs, Flat Files etc.
  • Knowledge of EDI transactions like Purchase Order, Invoice, ASN, Warehouse Order and Response, Claim and response
  • Functional knowledge around Supply Chain, Automotive industry, HIPAA, Retail
  • Fulltime
Read More
Arrow Right

Axway APIM Module Lead

We are looking for a talented and motivated Support and Development Engineer wit...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent in Axway API product, Linux, Database
  • Hands-on experience working in Cloud Provider platforms AWS and Azure
  • Knowledge and hands-on of ITIL services
  • Provide technical support for API-related issues encountered by internal teams or external clients
  • Troubleshoot, debug, and resolve API-related bugs and performance issues
  • Ensure API reliability, availability, and optimal performance
  • API Development: Design, develop, and maintain RESTful or GraphQL APIs
  • Collaborate with cross-functional teams (backend, frontend, QA) to implement API integrations with various systems
  • Develop new API features and enhance existing functionalities
  • Incident Management: Assist in diagnosing and resolving system outages or incidents affecting the APIs
Job Responsibility
Job Responsibility
  • Provide technical support for API-related issues encountered by internal teams or external clients
  • Troubleshoot, debug, and resolve API-related bugs and performance issues
  • Ensure API reliability, availability, and optimal performance
  • Design, develop, and maintain RESTful or GraphQL APIs
  • Collaborate with cross-functional teams (backend, frontend, QA) to implement API integrations with various systems
  • Develop new API features and enhance existing functionalities
  • Assist in diagnosing and resolving system outages or incidents affecting the APIs
  • Participate in on-call rotation or after-hours support, as needed, to handle production issues
  • Flexibility towards working in shifts (US, EMEA & APAC regions)
What we offer
What we offer
  • Foster a work environment that is inclusive and respectful of all differences
  • All positions open to people with disabilities
Read More
Arrow Right

Infrastructure Engineering Lead Analyst - Vice President

The Infrastructure Lead within Process Automation Services (PAS) is a senior lea...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7-10 years of relevant IT infrastructure engineering experience, with at least 2-3 years in a team lead or senior SME capacity with direct management responsibilities
  • Proven expertise in Middleware Support on tools such as Tomcat, Apache HTTP, and IIS
  • Hands-on experience with Linux and Windows Server infrastructure, including issue resolution, patching, and performance tuning
  • Strong working knowledge of ITIL Processes for IT Service Management (ITSM)
  • managing Incidents, Requests, Changes, and Problems (preferably via ServiceNow)
  • Demonstrated experience with ServiceNow and JIRA (or equivalent ITSM tools), including Sprint management
  • Experience with monitoring tools such as AppDynamics, Splunk, Systrack, ELK, etc
  • Experience with Product Patch Management and vulnerability remediation (CVM, VA Findings, EOVS, EOL, etc)
  • Proven experience managing vendor relationships and internal SLA expectations
  • Experience interacting with both Business users and Technology/Support stakeholders
Job Responsibility
Job Responsibility
  • Serve as the primary escalation point (SME) for complex infrastructure issues across Windows, Linux server environments, including Middleware (Tomcat, Apache HTTP, IIS, etc) and OpeShift / Citi Cloud
  • Lead Root Cause Analysis (RCA) for Major Incident Management (MIM) and critical issues
  • review and approve RCA documentation before stakeholder distribution
  • Oversee and govern the health of all PAS-supported platforms: RPA Products (AutomationAnywhere, OpenSource RPA) and aligned services, Appian, Boardwalk (BW), Xceptor, VDI, and ECM
  • Ensure Daily & Weekly health checks of infrastructure and services are performed and actioned by the relevant team(s)
  • Drive automation of manual operational tasks through scripting and tooling improvements
  • Ensure team adherences to SDLC standards for product/infrastructure upgrades, hotfixes, and new builds
  • Oversee CI/CD pipeline integrations for each Product space
  • Own and govern the timely remediation of all Risk & Compliance items
  • Lead monthly identification and remediation of auditable provisions
  • Fulltime
Read More
Arrow Right

Vice President Human Resources - APAC

Reporting to the Chief Human Resources Officer (CHRO), the Vice President, Human...
Location
Location
Australia , Adelaide
Salary
Salary:
Not provided
codan.com.au Logo
Codan Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You are a seasoned senior HR leader with a strong track record in complex, multinational environments
  • deep expertise in HR transformation, change leadership, and strategic business partnering
  • adept at operating within a globally aligned model while effectively driving regional execution
  • demonstrated success in scaling organisations through growth and transformation, ideally within technology, defence, communications, or similarly complex and regulated industries
  • your approach balances strategic thinking with operational execution
  • you are known for your ability to influence senior stakeholders and drive meaningful organisational outcomes
  • possess strong knowledge of employment frameworks across APAC jurisdictions
  • confident navigating varied cultural and regulatory environments
  • collaborative and pragmatic leader who builds credibility quickly, uplifts leadership capability, and embeds accountability for people outcomes across the business
  • leadership style defined by high accountability, a people-first mindset, and a focus on delivering measurable business impact through effective organisational and workforce strategies
Job Responsibility
Job Responsibility
  • Act as a strategic business partner to regional leadership, aligning people strategy with business objectives across APAC
  • Lead the implementation and adoption of Codan's global HR transformation across the region
  • Embed the future HR operating model, clarifying roles across HR, leaders, People Operations, and Centres of Excellence
  • Shift regional HR capability from transactional delivery to strategic workforce and organisational partnering
  • Implement Group-led frameworks including workforce planning, organisational design, leadership capability, performance management, and talent development
  • Drive consistency in compensation, job architecture, and benefits aligned to global standards while considering regional nuances
  • Enable effective use of HR technology and data to support decision-making, self-service, and accountability
  • Lead change management initiatives to uplift leadership capability and embed new ways of working
  • Ensure compliance with all relevant employment legislation and regulatory requirements across APAC jurisdictions
  • Build and lead a high-performing regional HR team aligned to Codan's enterprise strategy and values
What we offer
What we offer
  • Supportive and collaborative culture
  • multidisciplinary team
  • spacious modern facility
  • free secure onsite parking
  • easy access via public transport
  • onsite subsidised café
  • recreational facilities including gym, basketball and tennis court
  • game tables
  • flexibility to meet the demands of family life
  • child-friendly parenting room
  • Fulltime
Read More
Arrow Right

Country Director, UK

This is one of the most significant leadership roles at Movember. As Country Dir...
Location
Location
United Kingdom , London
Salary
Salary:
95000.00 - 110000.00 GBP / Year
ex.movember.com Logo
Movember
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior leadership experience in a charity or not-for-profit, with a genuine connection to purpose-driven work
  • A proven track record of driving performance across complex, cross-functional teams in a matrixed organisation, leading through influence rather than direct authority
  • Strong fundraising credentials, including experience delivering large-scale campaigns and managing relationships with governments, corporations, foundations and/or major donors
  • Experience working on mass-participation marketing or fundraising campaigns, with the commercial acumen to balance risk, opportunity and fundraising economics
  • Demonstrated ability to translate global strategy into actionable market plans, balancing organisational consistency with local context
  • Financially literate, with experience managing P&L responsibility, budgets, reforecasting and reporting in a not-for-profit or comparable environment
  • Comfortable acting as an organisation's primary spokesperson and brand ambassador, with experience across media, public platforms and high-profile external events
  • Experience engaging with policy, advocacy or government relations to advance a cause or shift a public agenda
  • A confident, credible communicator who can engage, inspire and hold the confidence of diverse stakeholders, partners and senior leaders
  • A strong people leader with a record of building, developing and retaining high-performing teams, and maintaining a culture people want to be part of
Job Responsibility
Job Responsibility
  • Full accountability for the UK market, owning the P&L, driving the Country Plan
  • Serve as the connective force across income, marketing, operations and impact
  • Chair the UK Leadership Team, aligning a cross-functional group around shared priorities
  • Ensure the market delivers against clear revenue and Campaign targets year on year
  • Work closely with Country Directors across APAC, Canada, Ireland and the US, contributing to a global income strategy
  • Be Movember's face and voice in the UK, across media, government, partners and the public
  • Grow and diversify revenue, build and steward high-value corporate and philanthropic relationships
  • Ensure the Movember Campaign drives year-on-year participation and income growth
  • Champion men's health in the policy and advocacy space, building relationships with government and sector influencers
  • Lead a capable, motivated team, coaching, developing and setting the cultural tone for the UK office
What we offer
What we offer
  • Hybrid/Flexible working – split of home and office working
  • 13 weeks paid Parental Leave
  • 6 weeks annual leave
  • Health Cash Plan – support for dental, optical, wellbeing
  • Employee Assistance Programme offering face to face counselling, plus legal and financial support
  • Fun stimulating and collaborating culture, with company events
  • Service awards after 3, 5 and 10 years
  • Committees to join – Culture team, Equity Diversity & Inclusion
  • Bike to work scheme
  • Half day Fridays for 9 months of the year
  • Fulltime
Read More
Arrow Right

AVP, Middle Office Accounting Manager

The Fund Accounting Manager is a key leadership role within Investor services fu...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Accounting, Finance, or a related field is required
  • Minimum of 6-8 years of experience in fund accounting or investment accounting
  • Proven experience in a managerial or supervisory role, with a track record of leading and developing teams
  • Extensive knowledge of various financial instruments, investment strategies, and fund structures
  • Work Hours – Start by 7/8/9am-4/5/6pm ( variation of these shift timings)
  • This role handles APAC region mainly Australia
  • Candidate will require to work on Malaysian Public Holiday unless prior approval given
  • Proficiency with fund accounting software (e.g., Multifonds, Geneva) and Microsoft Office Suite (especially Excel)
  • Strong understanding of the trade lifecycle and the impact of corporate actions
  • Excellent leadership and team management skills
Job Responsibility
Job Responsibility
  • Manage the end-to-end NAV calculation process for various fund types
  • Ensure the accuracy of daily, weekly, and monthly NAVs, including the verification of pricing, corporate actions, and expense accruals
  • Review and approve final NAV packages before dissemination to clients and relevant parties
  • Resolve complex accounting issues and discrepancies in a timely manner
  • Lead, mentor, and develop a team of fund accountants, providing regular feedback, coaching, and performance management
  • Manage team workflow, allocate resources effectively, and ensure deadlines are met
  • Foster a culture of accuracy, accountability, and continuous improvement within the team
  • Conduct training sessions on new regulations, accounting standards, and internal policies
  • Serve as a key point of contact for clients regarding all accounting and NAV-related inquiries
  • Maintain strong relationships with clients, ensuring their needs are met and service expectations are exceeded
  • Fulltime
Read More
Arrow Right