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Shield Engineer

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Atlassian

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Location:
United States, San Francisco

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Shield Engineer, you will be the first line of contact for other teams within Atlassian while increasing the efficiency of the SRE teams. Responsibilities include resolving requests through the service desk, building bridges between SRE and other Atlassian teams, constructing tooling, automating processes, and improving engineering efficiency. The role involves advocating for a world-class support experience, automating workflows, enhancing documentation, and supporting engineering teams with tools and platforms.

Job Responsibility:

  • Unblock fellow Atlassians and resolve their issues and questions
  • Analyze operational metrics and trends in user queries to find areas for improvement
  • Be the voice of the customer within the team and represent their needs
  • Run projects to reduce support load and future improvement
  • Automate repetitive tasks and improve workflows to reduce toil
  • Enhance self-serve capabilities through high-quality documentation and training materials
  • Partner with experienced Shield engineers in advocating a world-class support experience

Requirements:

  • How to support engineering teams in technical domains
  • How to support modern Java-based applications
  • Modern development and operational best-practices
  • How to enhance developer productivity and the end-to-end engineering experience
  • How to engineer solutions using shell scripting, Python/Java/Kotlin and Cloud Infrastructure (e.g. AWS)
  • How to use CI/CD and DevOps tools, such as Jenkins, Azure DevOps, Gitlab, Github Actions
  • (Optional) How to use Atlassian products, such as Jira, Confluence, Bitbucket Cloud, and Pipelines
What we offer:
  • Health and wellbeing resources
  • Paid volunteer days
  • Additional perks as listed on the company website

Additional Information:

Job Posted:
May 01, 2025

Work Type:
Remote work
Job Link Share:

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