Shield Engineer, Atlassian

Shield Engineer

Atlassian

Location:
United States, San Francisco

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Shield Engineer, you will be the first line of contact for other teams within Atlassian while increasing the efficiency of the SRE teams. Responsibilities include resolving requests through the service desk, building bridges between SRE and other Atlassian teams, constructing tooling, automating processes, and improving engineering efficiency. The role involves advocating for a world-class support experience, automating workflows, enhancing documentation, and supporting engineering teams with tools and platforms.

Job Responsibility:

Unblock fellow Atlassians and resolve their issues and questions
Analyze operational metrics and trends in user queries to find areas for improvement
Be the voice of the customer within the team and represent their needs
Run projects to reduce support load and future improvement
Automate repetitive tasks and improve workflows to reduce toil
Enhance self-serve capabilities through high-quality documentation and training materials
Partner with experienced Shield engineers in advocating a world-class support experience

Requirements:

How to support engineering teams in technical domains
How to support modern Java-based applications
Modern development and operational best-practices
How to enhance developer productivity and the end-to-end engineering experience
How to engineer solutions using shell scripting, Python/Java/Kotlin and Cloud Infrastructure (e.g. AWS)
How to use CI/CD and DevOps tools, such as Jenkins, Azure DevOps, Gitlab, Github Actions
(Optional) How to use Atlassian products, such as Jira, Confluence, Bitbucket Cloud, and Pipelines

What we offer:

Health and wellbeing resources
Paid volunteer days
Additional perks as listed on the company website

Additional Information:

Job Posted:
May 01, 2025

Work Type:

Remote work

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