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Shelter Support Worker

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Archway Community Services

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Location:
Canada , Abbotsford

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

29.50 CAD / Hour
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Job Description:

The Shelter Support Worker will provide support to residents of the Montvue Shelter, a 30-bed facility operating 7 days a week, 24 hours per day. This position will be responsible for providing a range of front-line support services to the clients and will work as part of a team whose mandate is to ensure the shelter is a respectful, secure, safe, clean and supportive place in which to reside, visit and work.

Job Responsibility:

  • Developing and monitoring Service Plans which address the personalized goals of the residents
  • Supports residents to maintain their individual spaces, including, but not limited to, directly assisting with de-cluttering and cleaning
  • Promotes positive and inclusive resident and staff relations
  • Upholds and promotes an atmosphere of dignity and respect in line with the philosophy and policies of Archway
  • Promotes a harm reduction approach to addiction, mental health, physical health, and well-being

Requirements:

  • Post-secondary education in a related field OR an equivalent combination of education, training and experience may be considered
  • Experience in an outreach capacity or within the community services field
  • Demonstrated experience in de-escalation and crises management
  • Experience working with people with substance abuse and homeless, vulnerable populations
  • Ability to take direction and work with minimal supervision in consultation with others
  • Understanding of issues surrounding poverty, homelessness, substance abuse and mental health issues
  • Experience and ability to work with people with substance abuse, and homeless, vulnerable populations
  • Skills and experience in an outreach role or within community services
  • Strong crisis de-escalation, crisis management, and dispute resolution skills
  • Flexible attitude: ability to adapt to changing situations and duties
  • Must exhibit personal maturity, sound judgment, self-motivation, empathy, and strong interpersonal skills
  • Strong verbal, written, and active listening communication skills
  • ability to communicate clearly and respectfully with people from diverse backgrounds, cultures, and varying levels of English
  • Ability to use Microsoft Office 365, including Word, Excel, Outlook, PowerPoint, and virtual meeting platforms such as Microsoft Teams and Zoom
  • Ability to navigate challenging conversations and sensitive topics
  • Ability to maintain discretion and work with a high level of privacy and confidentiality
  • Knowledge and ability to use various database programs
  • Understanding of Archway's policies and procedures
  • Knowledge of program and community partners
  • Emergency First Aid and CPR/AED
  • A satisfactory Criminal Records Check is a condition of employment
What we offer:
  • Three weeks pro-rated vacation in your first year
  • four weeks in your second year
  • Three pro-rated wellness days per year
  • Pro-rated sick leave days per year
  • Opportunity to exchange a statutory holiday for a cultural day celebration
  • A great benefits plan including extended health and dental
  • you choose your plan
  • A pension plan: Archway meets your contribution
  • Employee and Family Assistance Program
  • Access to online wellness resources including newsletters, physical health videos, and wellness events
  • Free use of Archway's wellness equipment
  • Great in-house training opportunities
  • Rewarding work in a positive and supportive environment
  • Work/Life balance

Additional Information:

Job Posted:
May 14, 2026

Expiration:
May 17, 2026

Employment Type:
Parttime
Work Type:
On-site work
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