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Shareholder Servicing Agent

United States, Richmond Employment contract · Job Posted June 16, 2026
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Job Description

We are looking for a detail-oriented Shareholder Servicing Agent to support transfer agency operations in Richmond, Virginia. This position is well suited to someone with a foundation in accounting support and administrative processing who can manage financial records accurately and respond to shareholder-related requests with professionalism. The role requires strong organization, careful data handling, and the ability to work efficiently across transaction processing and account maintenance activities.

Job Responsibility

  • Process shareholder transactions and account updates with a high level of accuracy while maintaining complete and organized records.
  • Review incoming financial and service documents, enter key details into internal systems, and verify information before finalizing transactions.
  • Support daily accounting-related tasks by assisting with payment tracking, receivable activity, and invoice documentation as needed.
  • Respond to shareholder and internal inquiries in a timely manner, providing clear information and escalating issues when appropriate.
  • Reconcile account information by comparing transaction data, identifying discrepancies, and helping resolve outstanding items.
  • Maintain current client and shareholder records by updating account details, ownership changes, and related documentation.
  • Assist with operational workflows tied to department procedures, including data validation and processing adjustments when required.
  • Contribute to service quality by following compliance standards, meeting processing deadlines, and supporting accurate reporting.

Requirements

  • At least 1 year of experience in accounting support, financial operations, or a similar administrative role.
  • Working knowledge of accounts payable, accounts receivable, and invoice processing practices.
  • Experience using QuickBooks and comfort working within computerized financial or recordkeeping systems.
  • Strong data entry skills with close attention to accuracy, consistency, and confidentiality.
  • Ability to organize multiple tasks, meet deadlines, and maintain dependable follow-through in a fast-paced environment.
  • Clear written and verbal communication skills for handling service-related and internal coordination needs.
  • Proficiency with basic office software and the ability to learn department-specific tools and procedures quickly.
  • All applicants applying for U.S. job openings must be legally authorized to work in the United States.

What we offer

  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training

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