Shared Services Support Officer Job at Brook-St Hiredonline (Armagh)

HR Shared Services Coordinator

The HR Shared Services Coordinator supports the day-to-day operations of the Peo...

Location

Canada , Prince George

Salary:

54250.00 - 77500.00 CAD / Year

Canfor

Expiration Date

Until further notice

Requirements

Post-secondary education in Human Resources, Business, or a related field, or an equivalent combination of education and experience
3–5 years of experience in HR operations, shared services, or a customer service or case management environment
Experience working with HRIS systems and supporting employee data and HR transactions (SAP SuccessFactors is considered an asset)
Strong customer service skills with the ability to communicate clearly, professionally, and with empathy
Excellent organizational, time management, and problem-solving skills, with strong attention to detail
Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
Proficiency in Microsoft Office and a demonstrated ability to learn new systems and tools

Job Responsibility

Providing timely, accurate, and customer-focused support on HR processes, systems, policies, and employee data inquiries
Managing and resolving HR cases from intake through to completion, ensuring service levels are met and stakeholders are kept informed
Supporting employee lifecycle transactions while maintaining accurate data within HR systems
Partnering with cross-functional teams, including Talent Acquisition, Payroll, Total Rewards, and IT, to ensure seamless service delivery
Guiding employees and managers on self-service tools, HR practices, and company policies
Maintaining and enhancing documentation, job aids, and knowledge resources
Identifying opportunities to improve processes, data accuracy, and overall service delivery
Collaborating with the HR Shared Services team on HRIS troubleshooting, system testing, and continuous improvement initiatives

What we offer

Performance-based incentive plans
Recognition programs
Paid leaves
Pension plans with base and matching contributions
Savings options
Health & well-being initiatives

Fulltime

Director for APAC and EMEA Head of Middle Office and Fund Accounting Shared Services

This Director-level role leads the EMEA and APAC Middle Office and Fund Accounti...

Location

Poland , Warsaw

Salary:

510000.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in a senior Middle Office or Investment Operations role
10+ years of people management experience, including leading manager-of-manager teams or similarly sized large teams
Proven stakeholder management skills with a demonstrated ability to build and nurture long-term relationships
Deep knowledge of pre-NAV functions and the essential inputs for publishing IBOR and ABOR records for complex assets
Demonstrated track record of implementing process standardization and efficiency initiatives
Possess a continuous improvement and transformation mindset, utilizing data-driven insights to identify opportunities and develop innovative solutions
Extensive experience working on complex projects, leveraging agile methodologies and rapid development to deliver quick-to-market, client-focused solutions that achieve quantifiable commercial and operational objectives
Excellent communication skills (oral & written) and demonstrated executive presence
Proven experience in direct, senior-level client and vendor engagement
Bachelor's/University degree required

Job Responsibility

Provide functional leadership for global Transaction Control, Corporate Action, and Product Reference Data teams
Deliver day-to-day leadership across APAC and EMEA regions, ensuring timely and accurate data provision to Middle Office and Fund Accounting teams for IBOR and ABOR NAV generation
Serve as a primary escalation point for the operations team, ensuring transparent and consistent communication across all operational groups
Monitor service level standards and provide senior management with comprehensive compliance reporting
Maintain an environment where processes and controls are rigorously monitored, and potential risks are escalated promptly
Drive productivity and scale across teams, developing and leading strategic plans, and securing necessary budgetary and resourcing support
Collaborate with implementation teams to ensure smooth client onboarding and seamless integration into fully automated, scalable operating models
Partner with Product, Technology, and Change teams to define and execute the roadmap for platform investment initiatives
Coordinate, execute, and report on initiatives designed to understand cost drivers and evaluate client profitability
Engage with Operations partners in Enterprise Reference Data teams to develop an end-to-end global target state operating model that maximizes efficiency, ensures resilience, and aligns with downstream NAV producing teams

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee's pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company's Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Fulltime

Administrator (Purchasing & Support Services)

At Hyde, we are committed to delivering high‑quality services efficiently and co...

Location

United Kingdom , Havant

Salary:

25207.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong organisational and administrative experience
Confident use of Microsoft Office, particularly Excel
Excellent written and verbal communication skills
A strong customer service mindset

Job Responsibility

Handling incoming purchasing and support services phone calls
Supporting invoice checks, resolving queries and maintaining supplier paperwork
Administer purchase orders raised ensuring correct coding and appropriate approval authorisations are in place
Maintaining multiple shared inboxes
Ensure correct information is provided for special material processing
Warehouse cover when required
Providing general administrative support and helping the team run smoothly

What we offer

Excellent pension scheme
Generous holiday allowance
Life assurance
Flexible benefits platform
Career development and learning support
Volunteering days

Fulltime

Shared Services Lead

We are seeking a Shared Services Lead based in Melbourne to support our Victoria...

Location

Australia , Melbourne

Salary:

Not provided

Stantec

Expiration Date

Until further notice

Requirements

People management skills
Strong verbal and written communication skills
Computer proficient, including the Microsoft Office suite
Qualification in relevant discipline such as Business Administration or equivalent relevant experience
Demonstrated experience leading and delivering excellent administration and office management services, preferably in remote teams

Job Responsibility

Lead and manage the Shared Services team across multiple VIC and SA office locations, providing clear direction, coaching and ongoing support to ensure a high standard of service delivery
Travel between offices as required to maintain strong team connection, consistency in service delivery, and visibility across locations
Oversee office management and administrative operations, ensuring workplaces are efficient, well organised, safe and aligned with business needs
Build and maintain strong relationships with internal teams, leaders and external stakeholders, supporting collaboration and effective communication across the business
Provide hands on administrative support to business lines and functional teams as required, including coordinating meetings, events and day-to-day operational needs
Support the evolving needs of the business, including assisting with office co-locations, office upgrades, and the implementation of new systems and processes
Partner with functional support teams (Finance, HSSE, HR, IT)
Assist with onboarding, offboarding and staff transfers, ensuring a seamless employee experience
Assist in rolling out new processes, systems and policies, ensuring all staff are informed, supported and aligned with organisational changes
Coordinate and deliver initiatives and internal events that promote a positive and inclusive office culture, fostering staff engagement, wellbeing and connection across teams and locations

What we offer

Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment
Option to purchase up to 4 weeks additional leave
Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
Mentoring for your own development and the opportunity to mentor others
A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables
Professional Memberships
Salary Continuance Insurance (SCI)
Mental Health and Wellbeing Programs
Service Recognition Awards
Employee Assistance Program

Fulltime

Aps3 Participant Support Officer

The APS3 Participant Support Officer is a crucial first point of contact for par...

Location

Australia , Ipswich

Salary:

37.36 AUD / Hour

Randstad

Expiration Date

June 25, 2026

Requirements

Communication: Ability to communicate clearly and empathetically with participants, their families, and other stakeholders, both verbally and in writing
Service Excellence: A strong focus on providing high-quality service, understanding participant needs, and guiding them through the process
Organisation: Ability to manage multiple tasks and priorities efficiently, including case management and administrative duties
Problem-Solving: Capability to identify issues and develop practical solutions to assist participants in accessing services and supports
Collaboration: Skill in building rapport with participants and working effectively with colleagues and external stakeholders
Accuracy: Ensuring accuracy in documentation and compliance with policies and procedures
Knowledge: Understanding of the framework, disability services, and the challenges faced by people with disabilities
Adaptability: Flexibility to respond to changing circumstances and participant needs
Customer Service experience
Admin and proficient in using systems and softwares

Job Responsibility

Manage and resolve participant matters by actioning planning tasks as per the legislation
Provide front reception support, including assisting with participant enquiries at self-help kiosks and online support
Resolve participant and stakeholder enquiries, provide information, and make referrals to appropriate government or community services
Manage the team's shared email inbox, appointments, and telephone enquiries
Coordinate appointments, ensuring office facilities are accessible for all
Perform data entry activities and ensure follow-up actions are completed
Receive and record complaints and other feedback in the Business systems

Fulltime

Aps3 Participant Support Officer

The APS3 Participant Support Officer is a crucial first point of contact for par...

Location

Australia , Buderim

Salary:

37.36 AUD / Hour

Randstad

Expiration Date

June 25, 2026

Requirements

Communication: Ability to communicate clearly and empathetically with participants, their families, and other stakeholders, both verbally and in writing.
Service Excellence: A strong focus on providing high-quality service, understanding participant needs, and guiding them through the process.
Organisation: Ability to manage multiple tasks and priorities efficiently, including case management and administrative duties.
Problem-Solving: Capability to identify issues and develop practical solutions to assist participants in accessing services and supports.
Collaboration: Skill in building rapport with participants and working effectively with colleagues and external stakeholders.
Accuracy: Ensuring accuracy in documentation and compliance with policies and procedures.
Knowledge: Understanding of the framework, disability services, and the challenges faced by people with disabilities.
Adaptability: Flexibility to respond to changing circumstances and participant needs.
Customer Service experience
Admin and proficient in using systems and softwares

Job Responsibility

Manage and resolve participant matters by actioning planning tasks as per the legislation.
Provide front reception support, including assisting with participant enquiries at self-help kiosks and online support.
Resolve participant and stakeholder enquiries, provide information, and make referrals to appropriate government or community services.
Manage the team's shared email inbox, appointments, and telephone enquiries.
Coordinate appointments, ensuring office facilities are accessible for all.
Perform data entry activities and ensure follow-up actions are completed.
Receive and record complaints and other feedback in the Business systems.

What we offer

Superannuation

Fulltime

Shared Services AR Analyst II

We are looking for a detail-oriented Shared Services AR Analyst II to join a hea...

Location

United States , Land O' Lakes

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in accounts receivable, medical billing, medical collections, or patient account follow-up within a healthcare environment
Working knowledge of secondary insurance billing and collections across multiple payer categories, including commercial and managed care plans
Proficiency with accounting software, ERP systems, CRM tools, and patient accounting applications
Strong understanding of billing functions, cash activity, patient balances, and accounts receivable processes
Ability to analyze claim issues, identify causes of denials, and coordinate next steps for resolution
Comfortable supporting a front desk environment while maintaining professionalism and compliance with security procedures
Effective communication skills and the ability to assist with training or mentoring less experienced team members

Job Responsibility

Manage follow-up activities for secondary insurance accounts involving commercial plans, Medicare Advantage, Blue Cross, workers' compensation, auto coverage, and other non-Medicare payers
Investigate outstanding receivable balances and take appropriate action to promote timely reimbursement and account resolution
Review denied or delayed claims, route issues to the correct teams, and support resolution efforts to reduce aging accounts
Use internal business applications such as Oracle, SharePoint, and patient accounting platforms to document activity and maintain accurate records
Provide support at the front desk area while following office security procedures and established access protocols
Assist newer team members through training support, job shadowing, and day-to-day guidance on departmental processes
Contribute to special accounts receivable initiatives and other assigned projects that support business office operations

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Client Services Officer

Our client is a premier NSW Government statutory authority that provides indepen...

Location

Australia , Parramatta

Salary:

35.00 - 41.00 AUD / Hour

Randstad

Expiration Date

June 25, 2026

Requirements

Experience: Backgrounds in the NDIS, care coordination, community services, banking, or practical wealth/financial administration are highly regarded. Alternately, high-volume, fast-paced customer-centric industries (e.g., travel or hospitality) translate beautifully if the candidate can follow rigid processes
Key Soft Skills: Exceptional active listening, deep empathy without losing professional boundaries, sharp negotiation tactics, and a high degree of patience
Tech-Savvy: The capability to absorb complex legislative rules and confidently navigate digital systems quickly
Intent: Our client wants candidates who genuinely care about community outcomes and are committed to staying—not those seeking a brief, temporary stopover while searching for other work
Essential Pre-Employment Requirements: Two (2) professional reference checks
A National Police Check via Fit2Work
An explicit commitment to working 100% on-site at the Parramatta hub

Job Responsibility

Managing a dedicated caseload of 30 to 40 clients
Assessing complex financial circumstances, analyzing everyday affordability, and creating structured action plans and sustainable daily budgets
Spending a dedicated 2 hours per day on the phone lines, answering incoming inquiries transparently across the shared team queue
Reviewing and making swift, logical recommendations regarding asset and wealth management requests (e.g., funding accommodation, utilities, or personal goals) backed by internal legal and financial planning specialists
Onboarding and supporting a wide range of individuals, including NDIS participants, customers in aged care, people previously in care, and customers with significant assets or property

What we offer

Unmatched Training & Mentorship: New starters will receive extensive training and daily mentorship from senior team officers
True Stability & Longevity: If a contractor performs well, our client protects their talent
current contractors routinely stay with the agency for 1.5 to 2 years
Deeply Supportive Team Culture: They operate as one team, openly sharing knowledge, celebrating successes, and maintaining high standards with kindness
Visa Inclusivity: They openly welcome and advocate for Working Holiday Visa (WHV) holders who can commit to a solid, continuous 6-month period

Fulltime

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Shared Services Support Officer

Job Description

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