Shared Services Support Officer Job at Brook-St Hiredonline (Armagh)

HR Shared Services Advisor

Join our dynamic People Services team as a People Services Advisor! You will be ...

Location

United Kingdom , Watford

Salary:

28000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A good understanding of HR basics through experience in a team
Customer-focused experience, ideally in a shared services environment
Strong communication skills and the ability to build relationships at all levels

Job Responsibility

Responding to incoming calls and tickets from the HR department
Providing accurate information on HR policies and procedures, coaching staff to empower them for future self-service
Using Workday and Microsoft Office to maintain and update HR data efficiently
Escalating complex queries to appropriate HR teams as needed
Upholding high standards of customer service in all communications
Collaborating with team members for effective information flow
Participating in training sessions to stay updated on HR practises
Supporting continuous improvement initiatives within the team

What we offer

Matched contribution pension scheme (up to 12% employer contributions)
25 days holiday + Bank holidays (increases with tenure)
Staff discount on products
Subsidised gym membership for a healthier lifestyle
Share awards and exciting prize draws

Fulltime

HR Shared Services Advisor

Join our dynamic People Services team as a People Services Advisor! You will be ...

Location

United Kingdom , Watford

Salary:

28000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A good understanding of HR basics through experience in a team
Customer-focused experience, ideally in a shared services environment
Strong communication skills and the ability to build relationships at all levels

Job Responsibility

Responding to incoming calls and tickets from the HR department
Providing accurate information on HR policies and procedures, coaching staff to empower them for future self-service
Using Workday and Microsoft Office to maintain and update HR data efficiently
Escalating complex queries to appropriate HR teams as needed
Upholding high standards of customer service in all communications
Collaborating with team members for effective information flow
Participating in training sessions to stay updated on HR practises
Supporting continuous improvement initiatives within the team

What we offer

Matched contribution pension scheme (up to 12% employer contributions)
25 days holiday + Bank holidays (increases with tenure)
Staff discount on products
Subsidised gym membership for a healthier lifestyle
Share awards and exciting prize draws

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support position at Sopra Steria, a major Tech pla...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Total Experience Expected: 1-2 years
Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow
Excellent communication skills in French and English (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Monitor issues from start till resolution
Escalate unresolved problems to higher level of support
Ability to work under pressure and manage tight deadlines
Experience in handling international (European & US, and Asia Pacific Geographics) clients

Job Responsibility

Provide support on the first line of the Global Shared Service Desk & Monitoring to multiple external customers
Assist users with hardware, application, and software problems via phone, self-service, email, and chat
Categorize and record reported queries and provide solutions
Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL and company's quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for resolution
Tracking and documenting any changes made to the KB article and creating KB articles

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Apps Support Officer

The Apps Support Intmd Analyst is a developing professional role that provides t...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years’ experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/understanding of financial markets and products
Knowledge/experience of problem Management Tools
Understands how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication, and interpersonal skills

Job Responsibility

Provides technical and business support for users of Citi Applications
Field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long-term remediation
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production
Perform post-release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Analyze applications to identify risks, vulnerabilities and security issues
Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
Active involvement and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives

Fulltime

Manager, Operational Shared Services

We have reimagined the way EZRA supports our clients by introducing a team of sp...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

4+ years of experience people managing a shared service or back-office function
Ability to motivate teams with metrics and targets
Experience automating processes with demonstrable data on improvements over time
Strong attention to detail, able to keep many concurrent processes organized
Understand financial processes and how to manage POs and payment methods
Strength in process documentation and process improvement

Job Responsibility

Define strategy and success metrics for the new Operational Solutions team
Design and implement fundamental ways of working to elevate how OSMs partner with internal stakeholders, defining unique strategies for each proposition as needed
Design and implement processes that drive task accountability, track RAG indicators, document decisions made and flag any risks
Introduce and leverage automation and technology to increase speed to task completion and accuracy
Partner with Product, Tech, and Finance on innovating processes to increase productivity
Oversee all team responsibilities including but not limited to: Financial operations for our nominated pay as you go, credit card and pre-pay programs
Managing shared mailboxes, creating and sending quotes, inputting information to intake forms for launch, etc
Accessing finance systems (Ariba/Coupa/etc) to retrieve and chase POs
Requesting CIO creation with EZRA finance team
Coordinating with Billings team to generate credit card invoices and gathering credit card payment details from Paypal

What we offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Private medical insurance
Pension scheme
Life Assurance
Flexible working hours

Fulltime

Office Administrator

Part-time Office Administrator role supporting all areas of the business, being ...

Location

United Kingdom , Bathgate

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in an admin or office support role
Natural multitasker with top-notch organisational skills
Personable, confident communicator who loves being around people
Comfortable using Microsoft Office (and ideally Canva)
Proactive, can-do attitude and willingness to get stuck in
Able to work independently and as part of a close-knit team

Job Responsibility

Welcoming calls, emails, and walk-ins with warmth and professionalism
Coordinating diaries and scheduling meetings with precision
Providing hands-on admin support
Keeping inboxes in check and responding to queries quickly
Scanning, filing, and keeping documents organised
Assisting with marketing materials using Canva and Microsoft Office
Encouraging client engagement and requesting reviews
Occasionally helping with property viewings
Supporting basic financial admin and petty cash
Sharing industry news and insights with the team

What we offer

Join a highly-respected company with a friendly, collaborative team
Varied and engaging role where no two days are the same
Make a real impact as the heartbeat of the office

Parttime

Customer Service Representative

Helpware is a technology-driven company with offices in Uganda, USA, Ukraine, Me...

Location

Uganda

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

You are strong in spoken and written English (at least C1)
Minimum 1-year professional customer service experience or equivalent customer facing role
Experience supporting customers via e-mail, and/or chat
Passion for customer service and ownership of customer experience including comprehensive issue resolution
Able to effectively tailor communication and style to different audiences
Able to self-manage and work independently in a fast-paced, constantly changing environment
Organized and detail-oriented, able to recognize patterns
Thrives on a team where expertise is shared and feedback is welcomed
Solution and satisfaction driven, being able to discern when to provide compensation
Knowledge of Office 360

Job Responsibility

Exceed customer expectations with guidance, knowledge, and passion for technology
Figure out how technology works when things go wrong
Effectively prioritize and manage time
Multitask across systems and applications
Analyze, isolate and resolve a variety of complex technical issues
Comfortably navigate a technical environment
Engage customers, explaining step by step solutions with patience and an approach tailored to each individual customer
Fix technical issues and provide incredible customer experience

Fulltime

Support Engineer

As a Support Engineer, you will handle IT requests and incidents, provide techni...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
Experience in providing first-line and/or second-line IT support is a big plus
Understanding of basic hardware components, such as desktops, laptops, printers, and other peripherals
Experience with installation, troubleshooting, and repairs
Familiarity with common operating systems (Windows, macOS, Linux)
Knowledge of basic commands, user management, file systems, and updates
Understanding of common software applications, such as Microsoft Office, O365, email clients, Intune, and basic troubleshooting of common software issues
Experience in troubleshooting common IT issues, such as system crashes, software malfunctions, or internet connectivity problems
Ability to communicate technical issues to non-technical users in a clear and friendly manner
Experience with service desk- and remote tools (e.g. ServiceNow, Jira)

Job Responsibility

Handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Analyze and resolve requests, keeping end users and colleagues informed
Liaise with System Engineers for further escalations related to infrastructure or application issues
Contribute to building a Knowledge Base and actively share your knowledge
Provide support for Sopra Steria companies across various sites in BeLux region
Occasionally provide on-site support at remote locations.

What we offer

A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy
Opportunity to connect with fellow colleagues at various team events.

Fulltime

Shared Services Support Officer

Brook-St Hiredonline

Location:
United Kingdom , Armagh

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 15, 2026

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Location:
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Job Posted:
January 15, 2026