Shared Services Lead

We are seeking a Shared Services Lead based in Melbourne to support our Victoria and South Australia offices. This role is responsible for leading and managing the Shared Services team in Melbourne and Adelaide. As a key office management and administration function, the Shared Services team plays a vital role in ensuring the smooth day to day operation of our workplaces. Shared Services is the first point of contact for staff and visitors, delivering a professional, welcoming and supportive experience. The team is known for its proactive, can-do attitude and commitment to creating a positive and engaging office environment. This includes coordinating in office events that enhance workplace culture, as well as supporting other business lines with meetings, events and general operational needs. The Shared Services Lead will oversee the delivery of high quality administrative and office management services, fostering an efficient, safe and well organised work environment. The role also works closely with other functional support teams, including Finance, HSSE, Human Resources and IT to provide integrated support and assist these teams when required. In addition, the role partners with peers across Australia to drive consistency in service delivery and contribute to a cohesive "one company" experience across all offices. Day to day tasks would involve: Lead and manage the Shared Services team across multiple VIC and SA office locations, providing clear direction, coaching and ongoing support to ensure a high standard of service delivery Travel between offices as required to maintain strong team connection, consistency in service delivery, and visibility across locations Oversee office management and administrative operations, ensuring workplaces are efficient, well organised, safe and aligned with business needs Build and maintain strong relationships with internal teams, leaders and external stakeholders, supporting collaboration and effective communication across the business Provide hands on administrative support to business lines and functional teams as required, including coordinating meetings, events and day-to-day operational needs Support the evolving needs of the business, including assisting with office co-locations, office upgrades, and the implementation of new systems and processes Partner with functional support teams (Finance, HSSE, HR, IT) Assist with onboarding, offboarding and staff transfers, ensuring a seamless employee experience Assist in rolling out new processes, systems and policies, ensuring all staff are informed, supported and aligned with organisational changes Coordinate and deliver initiatives and internal events that promote a positive and inclusive office culture, fostering staff engagement, wellbeing and connection across teams and locations Identify opportunities to improve administrative processes, office functionality and service delivery, contributing to continuous improvement across Shared Services