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We are looking for a detail-oriented Shared Services AR Analyst II to join a healthcare revenue cycle team. This contract position with permanent potential focuses on managing secondary insurance receivables, resolving claim issues, and supporting centralized accounts receivable operations across a range of non-Medicare payer types. The role also contributes to front desk coverage, team support, and special assignments while maintaining accuracy, service standards, and compliance in a fast-paced business office environment.
Job Responsibility:
Manage secondary insurance receivable accounts for commercial plans, Medicare Advantage, Blue Cross, workers’ compensation, auto, and other non-Medicare payers to support timely payment and account resolution
Investigate outstanding balances, review payer responses, and take appropriate follow-up actions to move complex accounts toward closure
Coordinate denial routing and assist in resolving claim issues by directing items to the appropriate teams and tracking progress to completion
Use internal business and patient accounting applications to document account activity, research billing questions, and maintain accurate records
Provide support at the front desk area by assisting with office coverage needs while following established security and visitor procedures
Help onboard new team members through training assistance, shadowing support, and knowledge sharing on daily workflows and account follow-up practices
Participate in accounts receivable projects and other assigned initiatives that improve team productivity, reporting, or process consistency
Communicate professionally with internal departments and external payer contacts to address billing concerns, payment delays, and account discrepancies
Requirements:
Experience in accounts receivable, medical billing, or healthcare collections with responsibility for insurance follow-up and account resolution
Working knowledge of secondary payer processes, including commercial insurance, Medicare Advantage, workers’ compensation, auto claims, and related billing scenarios
Proficiency with accounting, billing, CRM, ERP, or patient accounting systems used to manage receivables and financial activity
Ability to analyze denials, payment variances, and aging balances and determine appropriate next steps with accuracy
Strong understanding of patient billing, cash activity, and core accounting functions within a shared services or business office environment
Effective communication skills and the ability to collaborate with cross-functional teams while maintaining professionalism in a front desk-facing setting
Strong organizational skills with the ability to prioritize multiple accounts, deadlines, and special projects in a high-volume environment