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Fedex Logo Fedex · IT - Administration

Shared Services Analyst - Senior

India, Hyderabad · Job Posted June 29, 2026
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Job Description

Responsible for playing a pivotal role in change management that will drive the success of the company going forward.

Job Responsibility

  • Shape and execute enterprise-level change strategies that align business and people outcomes. Ensure delivery across large-scale transformation initiatives
  • Partner with senior executives and program leaders to define change vision, goals, and success metrics across high-priority initiatives
  • Develop and deliver comprehensive change roadmaps, integrating engagement, communications, capability-building, and adoption strategies
  • Conduct change assessments to evaluate scope, stakeholder impacts, and areas of risk or resistance
  • Monitor and measure change progress against defined success metrics, leveraging data and feedback to adjust plans and sustain outcomes
  • Maintain portfolio-level view of transformation initiatives to prioritize efforts, manage interdependencies, and optimize impact
  • Connect and integrate change strategies across transformation programs to identify synergies, manage dependencies, and promote a consistent enterprise employee experience
  • Build strong partnerships across enterprise functions, such as Technology, Finance, Legal, HR, L&D, People Analytics to ensure aligned execution
  • Lead and mentor change practitioners supporting transformation programs, ensuring consistency of approach and delivery excellence
  • Advise leaders and stakeholders on change implications, enabling informed decision-making and risk management
  • Serve as a visible change leader, modeling adoption, reinforcing behaviors, and helping shape a culture of transformation readiness
  • Performs other duties as assigned

Requirements

  • Bachelor's degree/equivalent in business, human resource management, industrial psychology or other related fields
  • Seven (7) years of experience leading enterprise-level change initiatives, with demonstrated success in transformational change strategy, portfolio execution, and program activation
  • Extensive expertise in transformational change strategy and activation at an enterprise level, with knowledge of best practices, benchmarks, and emerging trends
  • Strategic and visionary thinker, with strong problem-solving abilities to address complex organizational challenges
  • Proven ability to lead teams and influence senior stakeholders, driving results through ambiguity, resistance, and large-scale change
  • Ability to collaborate and form strategic partnerships across functions and geographies, balancing enterprise consistency with local needs and cultural differences
  • Experience designing and facilitating learning initiatives, including conducting skills assessments, determining learning pathways and developing educational materials
  • Strong business and data acumen, leveraging insights to inform transformation strategy, execution, and measurement
  • Highly organized, detail oriented, and proactive self-starter with the ability to manage multiple priorities across a large program portfolio
  • Strong verbal and written communication skills, with the ability to influence through clear messaging and effective storytelling
  • Proficiency in Microsoft Excel and PowerPoint, with the ability to analyze data and create compelling visualizations
  • Required: Bachelor's degree in Communications, Business Administration, Human Resources, Organizational Psychology, or a related field
  • Preferred: Master's degree in Organizational Development (OD), Leadership, or MBA

Nice to have

  • Master's degree in Organizational Development (OD), Leadership, or MBA
  • 8–10+ years of progressive experience leading enterprise change management and large-scale digital/business transformations
  • Minimum 5+ years of hands-on experience designing and executing strategic communications
  • Prosci Certified Change Practitioner
  • Certified Change Management Professional (CCMP), PMP, or advanced Organizational Development certifications
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