Shared Service Supervisor Job at Robert Half (Knoxville)

HR Service Delivery Supervisor TA and L&D

Responsible for the successful implementation and operational delivery of HR pro...

Location

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

Strong experience in HR service delivery, ideally within a shared services or CoE-driven HR model
In-depth understanding of HR processes and lifecycle events, with particular knowledge of CoE programs
Proven ability to manage employee queries, resolve escalations, and uphold service quality standards
Proficiency in using HR systems, ticketing platforms, and tools for data entry, issue tracking, and reporting
Analytical mindset with the ability to identify process gaps and drive improvement initiatives
Excellent interpersonal and communication skills, capable of explaining policies clearly and diplomatically
Strong organizational and multitasking abilities to manage competing priorities and deliver timely results
Experience leading and mentoring teams, supporting development and performance goals

Job Responsibility

Oversee execution of TA and L&D CoE programs and recurring HR activities, including onboarding, performance management cycles, and leadership development initiatives
Supervise daily HR operations to ensure data accuracy, compliance with policies, and timely delivery of services across assigned HR areas
Act as Tier 2 support for escalated employee queries, manage ticketing systems to meet SLAs, and maintain high service standards
Serve as the link between People Services and TA and L&D CoEs, relaying insights, identifying trends, and recommending improvements to HR processes
Provide training and support on HR systems, maintain updated SOPs and knowledge resources, and lead your team through performance monitoring and continuous improvement
Talent Acquisition Support: Oversee candidate data collection, scheduling, and contract issuance
collaborates with TA Coordinators to ensure a smooth and competitive onboarding experience
Candidate & Manager Experience: Partners with TA and the broader team to enhance candidate and people manager experience through quality processes and continuous improvement
Learning Administration: Ensures accurate tracking and reporting of learning activities while maintaining data integrity across systems
Training Coordination: Ensures optimum learning delivery through his team by organizing face-to-face trainings, tracking attendance, collecting feedback, and managing related logistics and communications

Textiles Department Supervisor

Step up as a Department Supervisor at JD Sports! Lead by example, support your t...

Location

Australia , Kotara

Salary:

Not provided

JD Sports Australia & New Zealand

Expiration Date

Until further notice

Requirements

2-3 years of experience within retail or like industry
You are passionate about delivering an amazing service experience for our customers
You have a positive attitude, with capacity to create a motivating environment for your team
You have excellent time management skills to ensure that daily priorities are executed in a timely manner
Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members

Job Responsibility

Model exceptional customer service, every customer, every time
Support and guide team to deliver exceptional service and a ‘service over task’ environment
Actively gain, maintain and share product & brand knowledge for your department
Support management team to improve financial performance within your department
Work with back of house team to ensure product availability
Uphold company standards and deliver store visual excellence

What we offer

Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
Training and development opportunities to kickstart, evolve and shape your career
Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
Access to our attractive staff discount! This can also be used for friends and family
Access to our Employee Assistance Program & Mental Health champions
One month paid parental leave for full-time employees

Fulltime

Janitorial supervisor

Future Opening: Janitorial Supervisor. Part-time, Evenings, 20-25 hours per week...

Location

United States , Lancaster

Salary:

11.00 USD / Hour

ServiceMaster by Prince

Expiration Date

Until further notice

Requirements

Candidates need to live within 20 miles of Lancaster
Must have a cell phone to receive calls, emails, and texts
Must have a valid driver's license

Job Responsibility

Fill in cleaning
Training
Inspecting of buildings
Delivering supplies
Attend supervisor meetings in Lancaster, Ohio every other week for training and sharing best practices

What we offer

Competitive Compensation
Paid Time-Off*
Flexible Schedules
No Weekends & Holidays*

Parttime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst - VPP

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

Department Supervisor

As a Department Supervisor, you will be responsible for supporting the Sales and...

Location

United States , Concord

Salary:

20.65 - 24.37 USD / Hour

IAG GBS

Expiration Date

Until further notice

Requirements

Emerging leader who enjoys taking responsibility
Ambitious
Effective communicator
Supportive
Analytical solution finder
Capable of working with numbers and managing statistics
Achievement-oriented
Motivated by performance and competition
Truly customer centric

Job Responsibility

Support the total OMNI customer experience
Ensure visual and commercial curation according to global guidelines
Represent the H&M brand positively during customer interactions
Be aware of department's strengths and identify commercial opportunities
Ensure customer service is provided in all areas of the store
Ensure team actively promotes and sells products
Follow up that team actively promotes Customer Loyalty App & in-store sustainability initiatives
Ensure correct routines in fitting room and checkout
Ensure all admin routines for people and operations are handled correctly
Keep up-to-date with fashion scene, trends, competitors, etc

What we offer

25% Staff Discount
Medical, Pharmacy Vision and Dental Coverage
Employee Assistance Program
Vacation, Wellness, Holiday and Parental Pay
401K
Commuter Benefits, Health and Dependent Care FSA
Additional Voluntary Benefits
Staff discount card usable on H&M Group brands
Included in H&M Incentive Program (HIP)

Fulltime

Retail Supervisor

As a Supervisor, you will have the opportunity to work in partnership with the S...

Location

United States , Grand Prairie

Salary:

Not provided

Bath and Body Works

Expiration Date

Until further notice

Requirements

Proven experience delivering sales, customer experience, and operational results in a fast-paced environment
Prior experience in a supervisory role, preferably in a retail setting
Thrives in a customer-first based retail environment
Ability to foster a customer-focused selling culture
Effective communication skills, being open to feedback, and the ability to adapt quickly
Ability to provide in the moment coaching to associates
Ability to de-escalate store and customer situations effectively
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays
High school diploma, GED certificate, or Relevant Work Experience

Job Responsibility

Attract, hire, develop, inspire, and retain top talent
Responsible for leadership tasks as delegated by the store manager including acting as manager on duty
Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
Set the direction and goals for the day/shift when associates arrive for work
Provide individual and team performance feedback and recommendations to managers
Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors
Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations
Train, coach, reward, and motivate associates to improve selling and the customer experience
Reinforce selling expectations, performance, results, and accountability with all associates

What we offer

On-demand access to your earned wages through DailyPay
Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities
Scholarship opportunities to attend post-secondary education through the BBW Scholarship Fund
40% merchandise discount and free product
Competitive, performance-based compensation and bonus incentive programs for sales leadership positions
No-cost mental health and wellbeing support for all associates
Robust health, dental, vision and life insurance options for full-time associates
Opportunity for paid time off and additional family benefits including paid maternity and parental leave

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

Shared Service Supervisor

Robert Half

Location:
United States , Knoxville

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 10, 2026

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