Shared Service Manager Job at Randstad (Hyderabad)

Manager, Operational Shared Services

We have reimagined the way EZRA supports our clients by introducing a team of sp...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

4+ years of experience people managing a shared service or back-office function
Ability to motivate teams with metrics and targets
Experience automating processes with demonstrable data on improvements over time
Strong attention to detail, able to keep many concurrent processes organized
Understand financial processes and how to manage POs and payment methods
Strength in process documentation and process improvement

Job Responsibility

Define strategy and success metrics for the new Operational Solutions team
Design and implement fundamental ways of working to elevate how OSMs partner with internal stakeholders, defining unique strategies for each proposition as needed
Design and implement processes that drive task accountability, track RAG indicators, document decisions made and flag any risks
Introduce and leverage automation and technology to increase speed to task completion and accuracy
Partner with Product, Tech, and Finance on innovating processes to increase productivity
Oversee all team responsibilities including but not limited to: Financial operations for our nominated pay as you go, credit card and pre-pay programs
Managing shared mailboxes, creating and sending quotes, inputting information to intake forms for launch, etc
Accessing finance systems (Ariba/Coupa/etc) to retrieve and chase POs
Requesting CIO creation with EZRA finance team
Coordinating with Billings team to generate credit card invoices and gathering credit card payment details from Paypal

What we offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Private medical insurance
Pension scheme
Life Assurance
Flexible working hours

Fulltime

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Service Level Manager

At Sopra Steria’s OptimAI team, we help customers optimize and simplify core ope...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Proven experience in service delivery, service level management, or IT support in an enterprise environment
Familiarity with ITIL principles and continuous improvement methodologies
Ability to translate customer needs into actionable service and operational improvements
Strong communication and stakeholder management skills
Experience supporting complex or business-critical software applications is a strong asset
Hands-on experience with ITSM tools (e.g., 4me, ServiceNow, or similar)
Languages: Dutch and English are required
French is a plus.

Job Responsibility

Ensure operational continuity and SLA-compliant service delivery across your customer portfolio
Guide CuCa consultants in their daily execution and customer interactions
Lead service review meetings and communicate clearly through reports and dashboards
Align third-party services with contractual and technical standards
Identify and drive continuous service improvements, both operational and strategic
Act as a trusted advisor, spotting opportunities for system-wide optimizations beyond CuCa scope
Contribute to our ambition to evolve towards intelligent support services, including AI-driven capabilities
Promote knowledge sharing and ensure the Customer Knowledge Base remains a living reference
Provide input for budget follow-up and support contract renewals
Guide the onboarding of new customers, ensuring a smooth transition into operational support.

What we offer

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through the Sopra Steria Academy
Team events.

Manager Shared Living

Lead a team that shares BRAVE values. Support people with disabilities to live l...

Location

Australia , Wodonga

Salary:

Not provided

Aruma

Expiration Date

Until further notice

Requirements

At least five years' experience in a middle management role, ideally within disability services
Relevant tertiary qualifications such as a Diploma in Individual Support, Certificate IV in Individual Support or Business Management, or equivalent
A strong commitment to human rights and delivering outstanding customer service
Skilled in mentoring, coaching and developing high-performing teams
Exceptional communication skills and the ability to inspire others
Empathy, compassion and a genuine understanding of diverse perspectives
A collaborative approach and a natural ability to bring out the best in people
Applicants must have the right to work in Australia

Job Responsibility

Lead and inspire a dedicated team to deliver high-quality disability services
Provide ongoing coaching and development opportunities to build a motivated, high-performing team
Manage budgets, rosters and team performance to meet strategic priorities
Champion human rights and person-centred practices in all aspects of service delivery
Coordinate multiple systems and processes to ensure operational success

What we offer

Salary packaging benefits up to $15,900 plus an additional $2,650 for meals and entertainment
Fitness Passport for subsidised gym memberships
Employee Assistance Program offering confidential support services
Discounts on health insurance through Bupa
Recognition and rewards through BRAVE Reviews and annual BRAVE Awards

Fulltime

Manager Shared Living

Manager role overseeing Home & Living services in Townsville, guiding passionate...

Location

Australia , Townsville

Salary:

Not provided

Aruma

Expiration Date

Until further notice

Requirements

At least 5 years of experience in a middle management role
Proven ability to lead and inspire teams, ideally in the disability services sector
Relevant tertiary qualifications such as Diploma in Individual Support, Cert IV in Individual Support/Business Management or equivalent
Strong passion for human rights and outstanding customer service
Exceptional communication skills
Ability to mentor, coach and develop high-performing teams
Leadership with empathy, compassion and deep understanding of diverse perspectives
Excel in team collaboration

Job Responsibility

Team leadership and management of dedicated team to deliver high-quality disability services
Provide ongoing coaching, mentoring and development opportunities for team
Take ownership of key management responsibilities including budgets, rosters and team performance
Champion human rights-based, person-centred practices
Navigate and lead multiple systems ensuring effective coordination and communication

What we offer

Salary packaging with tax-free living expenses up to $15,900 annually
Additional $2,650 for meals and entertainment each year
Subsidised gym membership through Fitness Passport
Employee Assistance Program with free confidential support services
Discounted health insurance through Bupa
Recognition and rewards programs including BRAVE Reviews and annual BRAVE Awards

Fulltime

Client Services Manager

This is an exciting and crucial role for Captify Australia’s growth, leading the...

Location

Australia , Sydney

Salary:

Not provided

Captify

Expiration Date

Until further notice

Requirements

1 years experience in account management or customer service experience across both managed/direct and programmatic business
Proficient use of Microsoft Excel
Excellent communicator with both internal and external stakeholders via email, phone and in person
Excellent attention to detail
Good prioritisation and time management skills
Ability to thrive in a start-up environment and hustle

Job Responsibility

Primary point of contact for agency clients on existing live accounts
Upsell on existing accounts, as well as work with Sales team to unearth new business opportunities from existing contacts
Recommend optimisations and new audiences to agency traders to increase scale of delivery and performance
Upweight - responsible for pushing campaign specific upweights
Diagnostics - working with Technical AM team and traders to ensure campaigns (both programmatic and managed) are set up using Captify best practise and delivering/pacing well
Delivering best-in-class service to clients and adhering to internal/external SLAs, managing client expectations and delivering on these to maximise growth opportunity with clients
Understanding prioritisation of accounts in line with spends or potential for future growth, building strategic account plans alongside sales leads
Working with sales leads to keep Captify front of mind for agencies, through external meetings and hot desking
Responsible for compiling campaign PCAs for Tier 1 growth accounts
Helping to identify future strategic growth for the business

What we offer

25 days holiday + bank holidays + your birthday + volunteer day
Regular shut down days, including the festive period
Access to SPILL - instant therapy support
Access to Mental Health First Aiders
Sport and wellbeing activities
Financial wellbeing support
Work from home and flexible/core working hours
Work from any Captify office in the world
Enhanced family friendly policies
Pet friendly office

Fulltime

Senior Presales Architect - Managed Services

Senior Presales Architect role at Hewlett Packard Enterprise focused on managed ...

Location

India , Mumbai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First-level university technical degree or equivalent technical qualifications
7-12 years of technical experience in IT with focus on technical consulting and solution selling
5+ years of relevant experience in hybrid cloud managed services
Knowledge-based and experienced-based relevant industry certifications strongly preferred
Enterprise architecture frameworks and project management methodologies helpful
Advanced experience participating in and leading solution configurations and creation of demos and proofs-of-concept
Advanced understanding of company portfolio of products, software, services, solution domain specialization
Advanced ability to translate aaS and complete ecosystem, differentiated value, solutions, and workloads
Advanced understanding of aaS business model variations
Advanced written and verbal communication skills in English and applicable local languages

Job Responsibility

Demonstrates in-depth knowledge in solution domains and customer technical environment
Develops compelling customer proposals and manages expectations
Quantifies impact of business problems and positions business value
Provides input to global business units on IT trends and requirements
Translates outcome-based solutions into functional and technical designs
Communicates how solution value propositions address customer needs
Tracks leading-edge and emerging technologies
Contributes to industry development through conferences and events
Applies competitive intelligence for account support
Drives Account Business Planning process

What we offer

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Career development opportunities
Flexible work arrangements

Fulltime

Hr Administration Specialist With German - Hr Shared Service Center

Are you passionate about HR operations and ready to make an impact across a glob...

Location

Romania , Bucharest

Salary:

Not provided

Ariston

Expiration Date

Until further notice

Requirements

2-3 years of experience in HR Administration or HR Generalist roles
Proven experience in international shared services environments
Familiarity with HRIS (SAP SuccessFactors preferred) and ticketing tools
Process-driven mindset with strong attention to detail
Excellent planning, customer focus, and problem-solving skills
Fluency in English and German
Comfortable using collaboration tools like MS Teams and SharePoint
Willingness to travel occasionally

Job Responsibility

Manage global HR processes throughout the employee lifecycle: onboarding, changes, offboarding, reporting, contracts, and more
Ensure compliance with HR policies and data protection standards
Act as the first point of contact for HR processes and HR-related questions from employees, managers, and HR colleagues
Provide consistent support and advice on HR policies
Drive process improvements and enhance employee experience
Collaborate with internal and external stakeholders
Maintain and update our HR knowledge base
Work with leading HR technologies, including SAP SuccessFactors, to deliver efficient, data-driven HR services

What we offer

Flexible hours and hybrid work options
Take part in international HR projects and benefit from continuous learning through our development programs
Be part of a global, diverse and collaborative HR community recognized for excellence in service delivery and employee engagement
Unlock career growth opportunities within a global organization that values your potential
An extensive benefits package and a modern centrally located office (near Romana)

Shared Service Manager

Randstad

Location:
India , Hyderabad

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 23, 2026

Expiration:
April 12, 2026

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Shared Service Manager

Randstad

Location:India , Hyderabad

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 23, 2026

Expiration:April 12, 2026

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Location:
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Category:
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Contract Type:
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Job Posted:
March 23, 2026

Expiration:
April 12, 2026