Shared Human Resources Manager Job at Massachusetts Municipal Association

Human Resources Shared Services Manager

The HR Shared Services and Corporate HR Manager oversees Allied Universal's HR S...

Location

United States , Irvine

Salary:

90000.00 - 105000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field of study
Minimum of three (3) years of progressive human resources experience
Minimum of two (2) years of experience managing an outsourced BPO vendor in human resources shared services
Hands-on experience with HR systems (e.g., Workday, SAP SuccessFactors, Oracle) and service management platforms (e.g., ServiceNow)
Strong experience in corporate human resources functions, including policy development, employee relations, and strategic human resources planning
Proven ability to manage vendor relationships and service delivery performance in a global, matrixed environment
Strong bias for action
Deep understanding of human resources operations, data privacy regulations, and compliance requirements
Excellent communication, negotiation, and stakeholder management skills
Strong analytical and problem-solving abilities with a process improvement mindset and track record of driving results

Job Responsibility

Manage the relationship with the BPO partner, ensuring service delivery aligns with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and compliance standards
Serve as the primary point of contact between the organization and the BPO vendor for all HR shared services, including talent acquisition, recruiting support, employee data management, onboarding/offboarding, benefits administration, HR helpdesk, Investigations, background check adjudications, and document management
Drive governance processes, including regular performance reviews, audits, escalations, and continuous improvement initiatives with the BPO
Ensure accurate and timely resolution of employee service issues, with an emphasis on employee experience and process efficiency
Collaborate with internal stakeholders (HR, IT, Legal, Finance) to optimize end-to-end HR service delivery through the BPO model
Monitor and enforce data privacy, security, and labor compliance regulations related to outsourced HR services
Develop and implement HR strategies, policies, and programs that support the corporate and field team such as talent management, performance, employee engagement, organizational development, and compliance
Lead corporate HR Administrative team
Act as a strategic HR advisor to senior leadership in corporate functions (e.g., Finance, Legal, IT), supporting workforce planning, onboarding, employee relations, and change management
Ensure consistency and compliance in the application of HR policies and procedures across corporate departments

What we offer

Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly
10% annual bonus eligibility

Fulltime

Human Resources Manager

We are looking for an experienced Human Resources Manager to provide part-time s...

Location

United States , Wrentham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience leading HR functions for a small business or family-owned organization
Solid knowledge of employment regulations, HR compliance standards, and practical human resources procedures
Experience developing and maintaining employee handbooks, policies, and other HR documentation
Background in supporting manager training or delivering guidance on effective people management
Familiarity with payroll-related coordination and responding to employee questions tied to payroll processes
Ability to work independently, stay organized, and manage priorities effectively in a part-time contract environment
Strong communication and relationship-building skills, with the ability to work closely with leadership and employees
Proficiency with HR and workplace tools such as time-off tracking systems, payroll platforms, Microsoft Teams, and Microsoft 365 applications

Job Responsibility

Act as the primary human resources point of contact for the organization, managing essential HR activities and advising leaders on employee-related matters
Administer leave and paid time off processes through established tracking systems while ensuring consistent application of company policies
Monitor HR practices for alignment with employment laws and regulatory requirements, and recommend updates where needed
Create, revise, and maintain employee-facing policies, procedural documents, and handbook materials to support a well-structured workplace
Partner with managers and staff to support training efforts, including coaching on supervisory approaches and workplace best practices
Provide practical guidance on employee relations matters and help leadership address sensitive personnel situations appropriately
Coordinate HR-related payroll inquiries and assist with related administrative follow-up within existing payroll systems
Support recruiting activities when needed, including occasional hiring coordination for open positions
Prepare and share internal HR communications to keep employees informed about policies, programs, and organizational expectations

Parttime

Human Resources Shared Services Specialist II

The Human Resources Shared Services Specialist II performs all duties of the Spe...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma required
Bachelor’s degree is preferred
1-3 years of experience in Human Resources, Shared Services, or Payroll required
Ability to effectively and professionally communicate with all levels of the organization verbally and in writing
Excellent organizational skills and ability to manage multiple priorities effectively
Proficiency in Infor, ServiceNow, and Avaya
Critical thinking and problem-solving skills

Job Responsibility

Provides accurate and efficient resolution of issues and inquiries through multiple channels (phone, email, Service Now) by following appropriate resolution/assessment methodology (investigating and research), utilizing knowledge management tools, educating customers on products and self-service tools, and determining the appropriate course of action or escalation for emerging issues
Provides initial contact and support for customers dealing with sensitive and confidential information relating to HR issues
Interacts with customers via telephone and chat to answer questions and aids in the completion of human resource transactions
Inputs, updates, and/or retrieves information from human resource or payroll systems.
Documents all contacts and outcomes within the center’s case management software application
Routes calls to appropriate staff and/or office
Assists less experienced representatives, as necessary
Explains work instructions to others, adapting guidelines to the assignments as necessary
Trains lower-level Human Resources Customer Service Representatives
Performs related work as assigned

Fulltime

Human Resources Manager

We are looking for an experienced Human Resources (HR) Manager to lead and overs...

Location

United States , Altadena

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in human resources management or a related role
Strong knowledge of employee relations practices and HR administration
Proficiency in HRIS and other human resources systems
Experience managing compensation, benefits, and payroll functions
Proven ability to handle onboarding and recruitment processes effectively
Familiarity with compliance standards and labor laws, particularly in construction or union environments
Excellent interpersonal and communication skills to work with employees at all levels
Strong organizational skills and attention to detail for maintaining accurate records and documentation

Job Responsibility

Manage and execute key HR functions including recruitment, onboarding, employee relations, performance management, and terminations
Develop and enforce HR policies and procedures that align with organizational goals and legal requirements
Administer union agreements, ensuring compliance with collective bargaining terms and state regulations for journeyman-to-apprentice ratios
Serve as an intermediary between management and union representatives, addressing concerns and fostering communication
Organize and oversee drug testing processes and maintain accurate union reporting, benefits, and wage compliance
Support the resolution of grievances and disciplinary actions in collaboration with management and legal counsel
Coordinate incident investigations and follow-up procedures alongside the Safety Officer to ensure compliance with safety standards and workers' compensation
Partner with department managers to identify staffing needs and oversee full-cycle recruitment for office roles
Direct onboarding, orientation, and training initiatives for both office and field employees
Ensure accurate payroll processing and manage benefits programs, including health, retirement, profit-sharing, and union benefits

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Human Resources Manager – Talent

In this vital role you will own the strategy and execution of early career talen...

Location

United States , Holly Springs; West Greenwich

Salary:

102560.00 - 133417.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree
Master’s degree and 2 years of Human Resources or Talent experience
Bachelor’s degree and 4 years of Human Resources or Talent experience
Associate's degree and 8 years of Human Resources or Talent experience
High school diploma / GED and 10 years of Human Resources or Talent experience
6+ years of progressively complex HR/talent experience, with clear depth in early career recruiting and/or program leadership
Demonstrated success building pipelines that produce measurable outcomes (conversion, retention, time-to-fill improvements, candidate quality)
Strong program/project management: capable of running multiple recruiting cycles, events, and stakeholder groups without dropping the plot
Proven ability to influence without authority along with strong executive-ready communication
Fluency in metrics and ability to funnel analytics, dashboards, and insights that drive decisions

Job Responsibility

Early Career Pipeline Strategy: Translate the site/function workforce plan into an annual and multi-year early career pipeline plan (roles, volumes, skills, timing, conversion paths) including measurable targets (e.g., intern conversion goals), quality-of-hire indicators, and funnel health metrics
Workforce Alignment: Partner with HRBPs, Talent Acquisition, and business leaders to confirm demand signals early in support of robust hiring planning, TA alignment, and site considerations
University, Community, and Workforce Development Partnerships: Own and deepen relationships with priority universities, community colleges, trade schools, and workforce development organizations to create durable, year-over-year talent streams
Represent Amgen at recruiting events (career fairs, info sessions, panels), including outreach to diverse institutions and (where relevant) local high schools and community partners
Program Operations (Intern / Co-op / Apprenticeship / Rotational): Lead day-to-day operations for early career programs, including participant recruitment and selection
rotation assignment and landing role sourcing and matching
coaching and supporting participants
collecting and consolidating feedback from sponsors, managers, mentors, and participants
coordination and execution of engagement activities
tracking participant progress, reporting & program metrics

What we offer

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible

Fulltime

Human Resources Manager

The Human Resources Manager – Plant Operations acts as the primary People & Cult...

Location

Canada , Richmond

Salary:

Not provided

Crown Packaging UK

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field preferred
5+ years of progressive HR experience in a manufacturing environment
Experience working in a unionized setting required
Demonstrated experience leading labour relations, grievance handling, and CBA interpretation
Experience providing HR leadership and coaching to managers and HR team members
CPHR or SHRM‑CP/SHRM‑SCP preferred
Proficiency with HRIS
Strong analytical skills for workforce planning, budgeting, and reporting
Labour Relations Expertise
Coaching & Influencing Skills

Job Responsibility

Lead all labour relations activities for a unionized manufacturing environment
Manage grievances, investigations, and interpretation of CBA language
Serve as primary local lead for collective bargaining preparation, including analysis, scenario planning, and strategy development
Coach managers on CBA application, progressive discipline, workplace conduct, and employee‑relations best practices
Support leaders in grievance meetings and union interactions
Act as a trusted advisor on complex employee‑relations matters, ensuring fair, consistent, and legally compliant outcomes
Manage Short-Term and Long-Term Disability cases, including employee/provider/insurer follow‑up
Manage WSBC cases and related follow‑ups
Support return‑to‑work planning, accommodation processes, and overall attendance management
Serve as primary HR business partner to the Plant Manager and leadership team

What we offer

A comprehensive health care plan including drug cards, vision care, life insurance and dental plan
Employee & Family Assistance Plan coverage with full services, including dietary and nutritional services, retirement planning, and support services
RRSP match & Deferred Profits Share Plan
Learning & development and growth opportunities
14 paid holidays (stats plus, Christmas Eve, Boxing Day and Easter Monday), per year
Annual Events~ Annual Staff Holiday Party, Summer Family BBQ, Safety Luncheons, Birthday celebrations and years of service awards etc
Free on-site parking

Fulltime

Senior Human Resources Manager

The Portfolio Group, under the Workplace Experience Group umbrella, delivers sea...

Location

United States , Philadelphia

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field
Minimum of 5-7 years of progressive HR experience, with at least 3 years in a unionized environment
preferably with multi-site experience
Ability to travel 40-50%
Strong knowledge of labor laws, collective bargaining processes, and union contract administration
Builds trust and credibility with stakeholders at all levels through clear, empathetic, and persuasive communication
Excellent interpersonal, negotiation, and conflict-resolution abilities
Ability to work effectively in a fast-paced, dynamic environment
An innate desire to provide exceptional hospitality experience to our clients
Proven ability to communicate effectively, both in writing and verbally, including timely follow-through and capability to communicate with leaders at all levels

Job Responsibility

Lead and manage HR operations across multiple client locations, ensuring alignment with organizational goals
Provide guidance to people leaders across the multi-site portfolio on matters of employee relations, performance management, and disciplinary processes
Oversee talent acquisition, onboarding, performance management, and employee development initiatives
Maintain consistent and clear lines of communication with leaders within the portfolio, sharing relevant company policy changes and updates, legal considerations, and organization requirements as necessary to ensure compliance with federal, state/provincial, and local employment laws and regulations
Partner with leadership to drive employee engagement, retention, and organizational culture
Conduct investigations and resolve complex employee relations issues with discretion and fairness
Analyze HR metrics and provide insights to support data-driven decision-making

Senior Manager of Human Resources Operations

Lead the future of HR service delivery at Perdue. As the Senior Manager of Human...

Location

United States , Salisbury

Salary:

128000.00 - 192000.00 USD / Year

Perdue Farms

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business, or a related field
7-10 years of HR experience, including at least two years leading an HR Shared Services model, with demonstrated experience standing up a new HR Operations function within a new service delivery model
3 years of management experience, preferably in a call center or service environment
Demonstrated experience with a remote, centralized HR support services model
Strong knowledge of HRIS platforms (SuccessFactors preferred)
Demonstrated ability to lead remote teams in fast-paced, high-volume environments, preferably in large manufacturing
Experience managing and administering ticketing systems (Halo or similar)
Strong communication, coaching, and stakeholder-management skills, including written and verbal presentations
Analytical mindset with experience sharing and using metrics to drive decisions

Job Responsibility

Create and implement service center processes for current and future state
Create and communicate goals, service standards, and operational priorities for the HR Operations function aligned with organizational goals
Develop and maintain ticketing system standards, workflows, and escalation paths within Onesupport-HR, partner with IT on system enhancements
Lead implementation of enhanced services, including centralized HR support such as data entry, leave of absence administration, and benefits administration (all TBD)
Lead and develop the HR Services team, including HR knowledge, technical skills, and key role competencies
Oversee daily workflow, ticket volume, service levels, and team performance to ensure effective triage and ticket resolution
Lead coordination of high-impact and high-visibility system issues, ensuring minimal disruption and timely communication to stakeholders
Collaborate on communications for key system disruptions or outages that impact large user groups
Monitor volume, aging, SLA performance, and root-cause trends, present insights and recommendations to the HR Operations team and leadership regularly
Proactively address performance metrics and trends, taking corrective actions as needed

What we offer

Medical/Rx
401(k) with employer match after 1 year
Critical illness insurance
Accident insurance
Dental insurance
Vision insurance
Life insurance
Optional group life insurance
Short-term disability protection
Long-term disability protection

Fulltime

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Shared Human Resources Manager

Job Description

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