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Sfdc Solution Architect

India, Bangalore · Job Posted February 20, 2026
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Job Description

We are seeking a seasoned SFDC Solution Architect to design, implement, optimize and deliver end‑to‑end Salesforce solutions focusing on AI‑powered automation, self‑service, integration, omnichannel support, customer experience workflows and many more. This role combines technical expertise, product thinking, and strong analytical capabilities to build scalable, data‑driven solutions to transform digital support and customer experience.

Job Responsibility

  • Work with Salesforce Service Cloud, Experience Cloud, Data Cloud, Agentforce, Einstein AI, Lightning Flows, and Apex (classes, triggers, and integrations) to deliver scalable support and customer experience solutions
  • Design and define end‑to‑end solutions on the Salesforce platform and integrations with external systems
  • Bring strong understanding of CRM, ticketing, messaging, collaboration, telephony, chatbot, and RPA systems
  • Drive digital transformation of support ecosystems by aligning business, operations, and technology
  • Assess technology trends, evaluate tech stacks, and architect solutions that meet evolving business needs
  • Lead and deliver full‑cycle technology projects from discovery through deployment
  • Architect solutions for self‑service, automation, personalization, proactive support, and seamless omnichannel experiences
  • Lead process improvement and re‑engineering initiatives to enhance system and operational efficiency
  • Identify new opportunities for process and platform optimization
  • Improve adoption and effective use of deployed tools and technologies
  • Gather business requirements, develop BRDs, and define high‑level solution designs, architecture, and system specifications
  • Provide effort estimates, impact assessments, and expert guidance on strategic initiatives
  • Partner with cross‑functional teams to build data‑driven solutions that influence business decisions
  • Facilitate analysis, issue identification, risk assessment, and decision‑making processes across teams

Requirements

  • 10+ years of overall experience
  • 5+ years as a Solution Analyst or in a similar technical/analytical role
  • Bachelor’s or Master’s degree in Engineering, Technology, Computer Science, or a related field - or equivalent professional experience
  • Strong understanding of large enterprise systems, CRMs, ticketing/bug‑tracking tools, and collaboration platforms
  • Expertise in data modelling, database design, data mining, and segmentation techniques
  • Experience with reporting tools, databases, and related programming skills
  • Proficiency in statistics, data analysis, and research methodologies
  • Strong cross‑functional collaboration skills
  • High attention to detail and accuracy
  • Creative problem‑solver
  • Demonstrates resilience and perseverance
  • Able to work with large datasets and analytics
  • Comfortable operating in fast‑changing environments
  • Excellent time‑management skills
  • Self‑motivated, innovative, and confident working independently
  • Capable of troubleshooting application‑related issues

Nice to have

Salesforce certification (related to Architect, Consultant or Administrator)

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

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