Sfdc Solution Architect

• Work with Salesforce Service Cloud, Experience Cloud, Data Cloud, Agentforce, Einstein AI, Lightning Flows, and Apex (classes, triggers, and integrations) to deliver scalable support and customer experience solutions
• Design and define end‑to‑end solutions on the Salesforce platform and integrations with external systems
• Bring strong understanding of CRM, ticketing, messaging, collaboration, telephony, chatbot, and RPA systems
• Drive digital transformation of support ecosystems by aligning business, operations, and technology
• Assess technology trends, evaluate tech stacks, and architect solutions that meet evolving business needs
• Lead and deliver full‑cycle technology projects from discovery through deployment
• Architect solutions for self‑service, automation, personalization, proactive support, and seamless omnichannel experiences
• Lead process improvement and re‑engineering initiatives to enhance system and operational efficiency
• Identify new opportunities for process and platform optimization
• Improve adoption and effective use of deployed tools and technologies
• Gather business requirements, develop BRDs, and define high‑level solution designs, architecture, and system specifications
• Provide effort estimates, impact assessments, and expert guidance on strategic initiatives
• Partner with cross‑functional teams to build data‑driven solutions that influence business decisions
• Facilitate analysis, issue identification, risk assessment, and decision‑making processes across teams

• 10+ years of overall experience
• 5+ years as a Solution Analyst or in a similar technical/analytical role
• Bachelor’s or Master’s degree in Engineering, Technology, Computer Science, or a related field - or equivalent professional experience
• Strong understanding of large enterprise systems, CRMs, ticketing/bug‑tracking tools, and collaboration platforms
• Expertise in data modelling, database design, data mining, and segmentation techniques
• Experience with reporting tools, databases, and related programming skills
• Proficiency in statistics, data analysis, and research methodologies
• Strong cross‑functional collaboration skills
• High attention to detail and accuracy
• Creative problem‑solver
• Demonstrates resilience and perseverance
• Able to work with large datasets and analytics
• Comfortable operating in fast‑changing environments
• Excellent time‑management skills
• Self‑motivated, innovative, and confident working independently
• Capable of troubleshooting application‑related issues

Salesforce certification (related to Architect, Consultant or Administrator)

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion