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Sfcc L3 Technical Support Engineer

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Valtech

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Location:
India , Bengaluru

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

As an SFCC L3 Technical Support Engineer, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6+ years of experience, a growth mindset and a drive to make a lasting impact.

Job Responsibility:

  • L3 Incident Resolution: Lead Level 3 technical support activities, performing detailed analysis, debugging SFCC code, identifying root causes, and resolving high-priority production issues with a strong sense of urgency
  • Code Debugging & Analysis: Proficiently debug SFCC server-side JavaScript and other platform components to isolate and fix production defects
  • Root Cause Analysis (RCA): Conduct thorough root cause analysis for recurring issues, implementing preventive measures and permanent fixes to enhance platform stability
  • Production Readiness: Proactively monitor system health, identify potential issues, and ensure the optimal performance and availability of SFCC environments
  • Client Interaction: Serve as a primary technical contact for clients, providing clear and timely communication on incident status, resolution plans, and technical explanations
  • War Room Leadership: Lead and actively participate in "War Room" situations during critical outages or incidents, coordinating efforts with cross-functional teams (development, QA, L2, DevOps, client) to drive rapid resolution
  • On-Call Support: Provide dedicated on-call support outside of standard business hours on a rotational basis to ensure 24/7 coverage for critical incidents
  • Knowledge Management: Create and maintain comprehensive documentation, knowledge base articles, runbooks, and troubleshooting guides to empower L1/L2 teams and improve incident resolution efficiency
  • Collaboration: Work closely with development, QA, and DevOps teams to escalate complex issues, provide insights for permanent fixes, and support new feature deployments

Requirements:

  • Salesforce Commerce Cloud (SFCC/Demandware) - especially debugging, incident management, and code analysis
  • Expert-level technical understanding of the SFCC platform, including Business Manager, SiteGenesis/SFRA architecture, controllers, pipelines (if applicable), services framework, and job schedules
  • Proven ability to debug SFCC code (server-side JavaScript), analyze logs (custom logs, system logs, web logs), and use SFCC diagnostic tools
  • Strong capability to read, understand, and analyze SFCC codebase
  • Solid understanding of web technologies including HTML, CSS, JavaScript (client-side and server-side), AJAX, JSON, XML
  • Experience with SFCC integrations, including understanding of REST/SOAP APIs and data exchange formats
  • Basic understanding of database concepts as they relate to SFCC data structures and interactions
  • Familiarity with Git or other version control systems for code management
  • Experience with application performance monitoring (APM) tools for identifying performance bottlenecks
  • 6+ years of experience
  • High Reactivity & Availability
  • Exceptional Problem-Solving
  • Client Communication
  • Leadership in Crisis
  • Ownership & Accountability
  • Team Collaboration
  • Detail-Oriented

Nice to have:

  • MuleSoft
  • Basic understanding or hands-on experience with MuleSoft Anypoint Platform for API-led connectivity and integration
  • Content Management Systems (CMS)
  • Familiarity with other CMS platforms like Oracle Commerce Business Control Center (BCC) or similar
  • Java/J2EE Principles
  • Basic understanding of Java/J2EE concepts
  • Experience in Agile methodologies and consulting (a plus)
What we offer:
  • Flexibility, with hybrid work options (country-dependent)
  • Learning and development, with access to cutting-edge tools, training and industry experts
  • Competitive compensation package

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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