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Sfcc l3 - support agent

valtech.com Logo

Valtech

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Location:
India , Bengaluru

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

As an SFCC-L3 Support Agent, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 3+ years of experience, a growth mindset and a drive to make a lasting impact.

Job Responsibility:

  • Trouble shooting and RCA: Responsible for resolving complex issues that L2 support cannot address with right root cause analysis and work around solutions
  • Effective utilization of tools and documentations
  • Excellent knowledge on log analysis (System logs, Server logs and Application logs)
  • Ticket Management: Manage escalated tickets from L2, ensuring timely resolution with right prioritization of tickets. Identify the scope for shift left topics to L2
  • On-Call: Participate in on-call rotations to provide 24/5 support for critical incidents. also, to be available over week end on trigger of on-call by L2 team
  • Documentation: Effective utilization of trainings and documents
  • Creation/modification of documents based on the needs/requirements

Requirements:

  • 4 years of experience in support activities on handling the L3 incidents
  • Solid understanding and hands-on experience on Salesforce (SFB2C, SFRA)
  • Strong knowledge and experience on Business Manager (BM) features and modules
  • Knowledge on APIs (Mulesoft preferrable)
  • Expertize on analyzing System logs, server logs and application logs
  • Experience with support tools (Service Now, Dynatrace, Grafana, Open Search, Kibana, Jira, Confluence)
  • Knowledge on cloud platforms like AWS, Azure, or Google Cloud

Nice to have:

Experienced in Agile methodologies and consulting (a plus)

What we offer:
  • Flexibility, with hybrid work options (country-dependent)
  • Learning and development, with access to cutting-edge tools, training and industry experts

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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