Settlements Co-ordinator

We are seeking a detail-oriented, proactive Settlements Co-ordinator to join our Operations team. This role is critical to ensuring the integrity and smooth running of our safeguarded settlement accounts and supporting customer operations. The successful candidate will be responsible for managing exceptions, daily reconciliations, and providing high-quality support to internal and external stakeholders. With a competent analytical approach, you will own and work to resolve a variety of settlement and source account issues. You will instil confidence and take pride in managing all interactions to satisfactory resolutions within tight timescales and be accountable for maintaining remarkable levels of efficiency and productivity, to delight and amaze our customer’s experience. You will build and maintain strong networks internally and externally to support you in this hands-on role. Developing exceptional SME knowledge of the PEXA Platform, with a specialist focus on Settlements, Source Account and the Disbursement Account process and deal with all associated exception scenarios, along with policy, process and procedures. When things go wrong, the effectiveness and speed at which we resolve an issue is critical to our objective of providing a ‘first-class service’. You will be responsible for real-time monitoring, analysis and administration to identify and propose continuous improvement of our settlement processes, training, knowledge and product development ensuring we are an innovative team who are ‘better together’.