Servicing Relationship Manager

• Manage assigned portfolio of loans with emphasis on customer service, quality assurance, and collaboration
• Manage and oversee the construction draw process from initiation to completion
• Review draw requests, ensuring accuracy and alignment with the budget and project timeline
• Coordinate inspections to verify project progress and confirm draw eligibility
• Maintain detailed documentation for all draw transactions
• Work with borrowers and underwriting on budget realignments and loan modifications
• Ensure compliance with loan terms, regulatory requirements, and internal policies
• Provide periodic reports on project status, budgets, and funding disbursements
• Collaborate with underwriting, loan servicing, and risk management teams
• Monitor portfolio for projects at risk
• Coordinate disaster inspections and borrower outreach
• Track and follow-up on property violations
• Process payments and return payments
• Reach out to past due clients
• Proactively report at risk accounts to Special Credits Team
• Work with borrowers to ensure exit plan or extension approved prior to maturity
• Submit extensions to Underwriting and Note Buyers for approval
• Generate, send, and track extension agreements
• Input new extension terms into servicing system
• Make risk based decisions

• Bachelor's degree in Business, Finance, Construction Management, or a related field preferred
• 5+ years of experience in loan servicing, construction lending, draw processes, and inspection protocols
• Ground up construction experience a plus
• Commitment to building relationships with customers, vendors, team members and investors
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Understanding of lien waivers, change orders, and construction progress evaluations
• A willingness to hustle, learn, and adapt quickly to working in a fast-paced, fluid environment
• Able to maintain composure in stressful situations including dealing with difficult customers
• Proficiency in loan servicing software and Microsoft Office Suite (Teams, Excel, Word, etc.)

Ground up construction experience