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The Servicing Recoveries Specialist supports backend servicing processes across key operational areas such as bankruptcy, foreclosure, credit reporting, and compliance functions within the Servicing Operations Department. This role ensures that all processes are completed accurately, efficiently, and in compliance with company standards and regulatory requirements. They collaborate closely with internal partners—including Legal, Compliance, Billing, and Mortgage Servicing—to complete operational workflows and ensure accurate account servicing. Their work contributes directly to regulatory adherence, data accuracy, and the overall integrity of customer account management.
Job Responsibility:
Specialized Account Processing – Handling bankruptcy filings, foreclosure updates, loan servicing corrections and credit bureau
Regulatory & Compliance Oversight – Ensuring adherence to laws, updating statuses, and working w/Legal & Compliance on filings and audits
Documentation & Data Accuracy – Maintaining precise system updates, account coding, and case records to support compliance reviews
Internal Collaboration – Coordinating with teams like Legal, Billing, Mortgage and Servicing Solutions to complete workflows