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Servicing Operations Specialist

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GoodLeap

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Location:
Mexico , Mexico City

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Category:
Finance

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Contract Type:
Employment contract

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Salary:

140.25 MXN / Hour
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Job Description:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Job Responsibility:

  • Monitor daily subservicer activity across billing, payment application, reconciliations, adjustments, and account maintenance
  • Validate accuracy, completeness, and timeliness of transactions performed by the subservicer
  • Identify defects, trends, and SLA misses
  • escalate issues with supporting data
  • Ensure alignment between internal expectations and subservicer execution
  • Lead servicing support for investor and state audits
  • Pull and validate required documentation, transaction histories, and account records
  • Perform payment tracing and transaction validation to support audit requests
  • Partner with internal teams to respond to audit inquiries and deadlines
  • Identify and investigate reconciliation discrepancies across servicing systems and financial records
  • Partner with subservicer and internal teams to resolve breaks
  • Validate corrections and ensure proper system alignment
  • Track recurring issues and escalate for root cause resolution
  • Review audit findings, servicing exceptions, and identified defects
  • Draft and support disputes of findings where appropriate
  • Provide data-backed explanations and supporting documentation
  • Partner with Manager on escalated or systemic issues
  • Ensure adherence to servicing policies, procedures, and regulatory requirements
  • Support internal QA efforts and control validation
  • Identify control gaps and escalate risks
  • Identify trends in subservicer errors, audit findings, or reconciliation breaks
  • Provide recommendations for process improvements
  • Support implementation and validation of fixes

Requirements:

  • 2+ years of experience in servicing operations, financial operations, audit support, or reconciliation-focused roles
  • Strong understanding of financial reconciliations and payment processing preferred
  • Direct experience with subservicer or vendor oversight, servicing quality control, or transaction validation strongly preferred
  • Experience supporting investor audits, state/regulatory audits, or internal audit functions preferred
  • Hands-on experience with payment processing flows, transaction lifecycle, and servicing system activity (even if not directly processing)
  • Intermediate Microsoft Office (Word, Excel, and Outlook) skills
  • Strong problem-solving abilities and critical thinking skills (research, gather, arrange, compile, summarize and evaluate data in recommending solutions)
  • Organized with strong time-management, technical proficiency, and superb attention to detail
  • Ability to conceptualize and quickly understand new processes
  • Demonstrate ability to prioritize and work effectively while meeting tight deadlines with accuracy and minimal supervision
  • Agile and flexible to changes whether driven by shifting industry, investors, company, or department initiatives/mandates
  • Ability to handle multiple projects simultaneously
  • Excellent written and oral communication skills
  • Capability to work independently and as a team player
  • Ability to establish and build healthy working relations and partnerships with servicers, peers and third parties

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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