CrawlJobs Logo
Robert Half Logo Robert Half · Banking

Servicing Manager

United States, Grand Blanc Employment contract · Job Posted May 03, 2026
Apply Position
Job Link Share

Job Description

We are looking for an experienced Servicing Manager to oversee the servicing lifecycle for consumer and residential real estate loans in Grand Blanc, Michigan. This role is responsible for protecting portfolio quality, maintaining regulatory adherence, and ensuring critical post-closing activities are handled accurately from funding through payoff. The ideal candidate brings strong leadership in loan servicing operations, a proactive approach to risk control, and the ability to guide teams through changing regulatory expectations while maintaining excellent service standards. Hybrid schedule with great growth potential!

Job Responsibility

  • Direct the full servicing process for consumer and residential real estate loans, ensuring smooth execution of post-funding activities through final payoff
  • Oversee lien and title administration to confirm collateral is properly secured, documentation is accurate, and releases are completed promptly when obligations are satisfied
  • Monitor servicing performance using operational and portfolio metrics, identifying trends in delinquency, accuracy, and workflow efficiency to strengthen results
  • Lead compliance efforts related to mortgage servicing regulations, escrow requirements, reporting obligations, complaint handling, and foreclosure-related activities
  • Manage escalated servicing matters by resolving member concerns, correcting operational issues, and implementing measures that reduce repeat occurrences
  • Supervise payment processing and escrow administration to support timely transactions, accurate account maintenance, and a positive customer experience
  • Guide and develop a specialized servicing team by setting expectations, reinforcing accountability, and promoting consistent service quality
  • Coordinate audit readiness and regulatory updates by translating new requirements into clear procedures, training, and day-to-day operational practices

Requirements

  • Bachelor’s degree required
  • At least 5 years of experience in consumer and real estate loan servicing
  • Minimum of 3 years of leadership experience managing teams or servicing operations
  • Strong knowledge of compliance requirements related to loan servicing, including RESPA and HMDA
  • Experience with lien perfection, title management, lien releases, and post-closing loan activities
  • Solid understanding of payment processing, escrow administration, and servicing controls across collateralized lending portfolios
  • Ability to interpret performance data, manage risk, and improve operational accuracy within lending environments

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Servicing Manager

8 matching positions

Servicing Manager

Ready to lead where accuracy, compliance, and impact truly matter? Robert Half i...
Location
Location
United States , Grand Blanc
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree is mandatory
  • 5+ years in Real Estate Servicing
  • 3+ years of Management experience
  • Strong working knowledge of lien perfection, title management, escrow, and mortgage servicing regulations
  • Hands‑on experience with RESPA and HMDA compliance, including audits or regulatory exams
  • Prior people‑leadership experience in risk‑ and compliance‑heavy environments
  • Ability to analyze performance metrics and improve portfolio outcomes
  • Comfortable working across servicing systems and operational reports
Job Responsibility
Job Responsibility
  • Oversee all post‑closing loan servicing activities for consumer and residential real estate portfolios, from funding through payoff
  • Ensure accurate payment processing, loan maintenance, and servicing updates throughout the loan lifecycle
  • Manage escrow administration, including analysis, adjustments, and timely payment of taxes and insurance
  • Ensure liens and titles are properly filed, tracked, corrected, and released for auto, RV, boat, HELOC, and mortgage loans
  • Identify and resolve lien and title exceptions to protect the organization’s legal interest in collateral
  • Implement controls and preventative measures to reduce recurring lien and title issues
  • Lead compliance with RESPA requirements related to escrow, servicing notices, member complaints, and foreclosure activities
  • Oversee HMDA data integrity, reporting accuracy, and regulatory readiness
  • Lead the team through audits, exams, regulatory changes, and new compliance requirements, ensuring clear rollout and adoption across the team
  • Oversee resolution of complex servicing issues, including escrow errors, member complaints, and foreclosure‑related escalations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Manager, Product Manager - Extended Servicing

Job role description for core case servicing
Location
Location
United States , New York; McLean; Philadelphia; Richmond
Salary
Salary:
149800.00 - 205100.00 USD / Year
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree or military experience
  • At least 3 years of experience working with cross-functional teams to deliver consumer or platform experiences
  • At least 3 years of experience working on the core product platforms that power digital experiences
  • At least 3 years of digital industry experience
Job Responsibility
Job Responsibility
  • Transform Messaging & Intake: Focus on how we communicate with customers and receive critical documentation, ensuring our messaging and document intake processes are accurate, transparent, and effortlessly integrated into the case lifecycle
  • Bridge the Enterprise: Act as a key partner to Card, Enterprise, and other Bank teams to extend services from their platforms into our Bank Core Case environment, ensuring we minimize "arbitrary uniqueness" across the customer experience
  • Scale Through Reusability: Identify and build reusable tasks and services that support multiple areas of the Bank, finding opportunities to automate existing services and drive significant operational efficiency
  • Lead with Data: Use quantitative data to refine investment decisions and prioritize builds that are scalable to other use cases across the ecosystem
  • Ideate on the Future of Service: Identify new opportunities for innovation that and supports a servicing world that encompasses Gen AI
What we offer
What we offer
  • Supportive Leadership: A highly supportive and “bought in” leadership environment
  • Growth: Continuous learning budget and the opportunity to work alongside superstar product and engineering leaders
  • Impact: You will dream and you will ship, directly impacting the financial health of millions of customers
  • comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
  • Fulltime
Read More
Arrow Right

Senior Manager, Product Manager-Small Business Bank Associate Servicing

Senior Manager, Product Manager-Small Business Bank Associate Servicing. Product...
Location
Location
United States , New York; McLean; Richmond
Salary
Salary:
200700.00 - 249900.00 USD / Year
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of experience working in Product Management
  • Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Job Responsibility
Job Responsibility
  • Work closely with a team of product managers as well partnering with tech, operations, and business partners to provide servicing associates the tools and resources they need to care for our customers
  • Includes deep investments in AI tools that simplify associate experiences so they can concentrate on the customer they are servicing
What we offer
What we offer
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
  • Fulltime
Read More
Arrow Right

Manager, Servicing Enablement

The Manager, Servicing Enablement, is responsible for overseeing the day-to-day ...
Location
Location
United States
Salary
Salary:
110000.00 - 130000.00 USD / Year
goodleap.com Logo
GoodLeap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5–8+ years of experience in mortgage and/or HELOC servicing operations
  • Direct experience working for or alongside mortgage/HELOC servicers in a regulated financial services environment
  • Strong understanding of mortgage servicing lifecycle including payment processing, escrow, delinquency, bankruptcy, and loss mitigation
  • Familiarity with applicable regulatory frameworks (Reg X, Reg Z, FCRA, UDAAP, FDCPA as applicable)
  • Strong analytical, reconciliation, and risk management skills
  • Technical aptitude with ability to review system logic and servicing calculations
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Advanced proficiency with computer functions with MS office suite strongly preferred
  • Demonstrated leadership abilities
Job Responsibility
Job Responsibility
  • Oversee daily operational execution performed by third-party sub-servicers
  • Monitor billing cycles, statement production, interest accrual calculations, minimum payment logic, and fee assessments
  • Validate payment application processes, refunds, adjustments, and exception handling
  • Monitor delinquency management, charge-offs, recoveries, and lifecycle events
  • Ensure operational execution aligns with regulatory and investor requirements
  • Develop deep understanding of the GoodLeap HELOC product structure, system configuration, and servicing workflows
  • Serve as servicing lead for product updates, enhancements, and new feature implementation
  • Translate business requests into clear operational requirements for the sub-servicer
  • Manage execution of servicing-related product changes including testing, validation, and deployment
  • Ensure alignment between Product, Technology, Compliance, and the sub-servicer during change implementation
  • Fulltime
Read More
Arrow Right

Servicing Relationship Manager

Own a construction-draw portfolio at Tandem Servicing, Rain City's servicing par...
Location
Location
United States
Salary
Salary:
33.65 - 38.46 USD / Hour
raincitycapital.com Logo
Rain City Capital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Business, Finance, Construction Management, or a related field preferred
  • 5+ years of experience in loan servicing, construction lending, draw processes, and inspection protocols
  • Ground up construction experience a plus
  • Commitment to building relationships with customers, vendors, team members and investors
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Understanding of lien waivers, change orders, and construction progress evaluations
  • A willingness to hustle, learn, and adapt quickly to working in a fast-paced, fluid environment
  • Able to maintain composure in stressful situations including dealing with difficult customers
  • Proficiency in loan servicing software and Microsoft Office Suite (Teams, Excel, Word, etc.)
Job Responsibility
Job Responsibility
  • Manage assigned portfolio of loans with emphasis on customer service, quality assurance, and collaboration
  • Manage and oversee the construction draw process from initiation to completion
  • Review draw requests, ensuring accuracy and alignment with the budget and project timeline
  • Coordinate inspections to verify project progress and confirm draw eligibility
  • Maintain detailed documentation for all draw transactions
  • Work with borrowers and underwriting on budget realignments and loan modifications
  • Ensure compliance with loan terms, regulatory requirements, and internal policies
  • Provide periodic reports on project status, budgets, and funding disbursements
  • Collaborate with underwriting, loan servicing, and risk management teams
  • Monitor portfolio for projects at risk
  • Fulltime
Read More
Arrow Right

Senior Special Assets Manager - Special Servicing - Midland

You will be a member of Midland's Real Estate Solutions (RES) group which includ...
Location
Location
United States of America , Overland Park
Salary
Salary:
Not provided
PNC Financial Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University / college degree
  • 3+ years of relevant / direct industry experience
  • Accuracy and Attention to Detail
  • Analytical Thinking
  • Credit Analysis and Verification
  • Customer Interaction
  • Effective Communications
  • Financial Statement Analysis
  • Negotiating
  • Portfolio Management
Job Responsibility
Job Responsibility
  • Manages routine special serviced loans and/or portfolios of customers of medium complexity and performs transaction analysis with the goal of minimizing losses and optimizing resolution
  • Gathers financial data, prepares analysis and develops workout strategy and alternatives for a portfolio
  • Reviews relevant documents and transaction deal structure
  • Negotiates workout options with customers to reduce risks and losses
  • Works with internal and external business partners and borrowers to better secure collateral coverage
  • Adheres to established policies, procedures and regulations
  • Evaluates asset or customer's cash flow, balance sheet, long-term business plans, and other relevant financial information
  • Performs site inspections for properties managed by special assets
  • Works with internal and external business partners, which may include outside counsel, on negotiations and documentation to mitigate risk
  • May serve as a mentor to peers
What we offer
What we offer
  • Medical/prescription drug coverage (with a Health Savings Account feature)
  • Dental and vision options
  • Employee and spouse/child life insurance
  • Short and long-term disability protection
  • 401(k) with PNC match
  • Pension and stock purchase plans
  • Dependent care reimbursement account
  • Back-up child/elder care
  • Adoption, surrogacy, and doula reimbursement
  • Educational assistance, including select programs fully paid
  • Fulltime
Read More
Arrow Right

Asset Servicing Senior Manager

The Asset Services Vice President is a pivotal leadership role responsible for t...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 13+ years of progressive experience in financial services operations, with extensive senior-level experience and deep expertise in Asset Servicing
  • Demonstrated strategic leadership, with a proven ability to manage large, complex functions, drive organizational change, and develop multi-disciplinary high-performing teams
  • Expert-level understanding of cash flows, accounting treatments, operational controls, market practices, and regulatory landscapes within a global context
  • Comprehensive knowledge of a wide array of investment instruments, including Equity and Fixed Income securities
  • Exceptional analytical, critical thinking, problem-solving, and executive decision-making skills, with a track record of implementing innovative solutions to complex challenges
  • Superior communication, negotiation, and presentation skills, capable of articulating complex information to diverse audiences, including executive leadership and external stakeholders
  • Proficiency in advanced data analysis tools, large-scale operational platforms, and enterprise software
  • Profound understanding of relevant global regulatory frameworks, compliance requirements, and advanced risk management methodologies
  • Amenable to working EMEA business hours. Shift coverage: 1:00 PM IST to 10:00 PM IST
  • Bachelor’s/University degree in Finance, Accounting, or a related quantitative field is required
Job Responsibility
Job Responsibility
  • Provide strategic leadership and functional oversight for teams responsible for the reconciliation and processing of positions related to Income and Corporate Action events
  • Establish and enforce robust frameworks to ensure the accurate, efficient, and timely execution of client entitlements, proactively identifying and mitigating systemic and operational risks
  • Direct the comprehensive reconciliation, processing, and payment facilitation for all income and mandatory corporate action events, ensuring stringent adherence to evolving global regulatory requirements and internal controls
  • Conduct sophisticated, in-depth analyses to identify the root causes of systemic operational issues, spearheading the development and implementation of enterprise-wide solutions
  • Serve as a champion for robust compliance, instilling unwavering adherence to established procedures and controls, proactively anticipating and responding to regulatory changes, and ensuring the continuous education of the organization
  • Provide guidance, mentorship, and strategic direction to individuals, fostering a culture of continuous improvement, innovation, and leadership development
  • Proactively assess and manage risks associated with business operations and strategic initiatives, demonstrating an unyielding commitment to safeguarding Citigroup's reputation, clients, and assets through adherence to laws, regulations, and ethical conduct
  • Effectively manage and transparently report complex control issues to senior management, providing actionable insights and driving timely remediation
  • Cultivate and sustain strategic relationships with critical stakeholders, including major clients, internal business units, global product partners, and regulatory agencies
  • Lead and drive enterprise-wide strategic initiatives focused on transforming process efficiency, significantly reducing operational risk, and enhancing overall client satisfaction across the asset servicing landscape
What we offer
What we offer
  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
  • We have a variety of programs that help employees balance their work and life
  • Fulltime
Read More
Arrow Right

Vp, Asset Servicing Senior Manager

The Asset Services Vice President is a pivotal leadership role responsible for t...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 13+ years of progressive experience in financial services operations, with extensive senior-level experience and deep expertise in Asset Servicing
  • Demonstrated strategic leadership, with a proven ability to manage large, complex functions, drive organizational change, and develop multi-disciplinary high-performing teams
  • Expert-level understanding of cash flows, accounting treatments, operational controls, market practices, and regulatory landscapes within a global context
  • Comprehensive knowledge of a wide array of investment instruments, including Equity and Fixed Income securities
  • Exceptional analytical, critical thinking, problem-solving, and executive decision-making skills, with a track record of implementing innovative solutions to complex challenges
  • Superior communication, negotiation, and presentation skills, capable of articulating complex information to diverse audiences, including executive leadership and external stakeholders
  • Proficiency in advanced data analysis tools, large-scale operational platforms, and enterprise software
  • Profound understanding of relevant global regulatory frameworks, compliance requirements, and advanced risk management methodologies
  • Amenable to working NAM business hours. Shift coverage: 6:00 PM IST - 3:00 AM IST
  • Bachelor’s/University degree in Finance, Accounting, or a related quantitative field is required
Job Responsibility
Job Responsibility
  • Provide strategic leadership and functional oversight for teams responsible for the reconciliation and processing of positions related to Income and Corporate Action events
  • Establish and enforce robust frameworks to ensure the accurate, efficient, and timely execution of client entitlements, proactively identifying and mitigating systemic and operational risks
  • Direct the comprehensive reconciliation, processing, and payment facilitation for all income and mandatory corporate action events, ensuring stringent adherence to evolving global regulatory requirements and internal controls
  • Conduct sophisticated, in-depth analyses to identify the root causes of systemic operational issues, spearheading the development and implementation of enterprise-wide solutions
  • Serve as a champion for robust compliance, instilling unwavering adherence to established procedures and controls, proactively anticipating and responding to regulatory changes, and ensuring the continuous education of the organization
  • Provide guidance, mentorship, and strategic direction to individuals, fostering a culture of continuous improvement, innovation, and leadership development
  • Proactively assess and manage risks associated with business operations and strategic initiatives, demonstrating an unyielding commitment to safeguarding Citigroup's reputation, clients, and assets through adherence to laws, regulations, and ethical conduct
  • Effectively manage and transparently report complex control issues to senior management, providing actionable insights and driving timely remediation
  • Cultivate and sustain strategic relationships with critical stakeholders, including major clients, internal business units, global product partners, and regulatory agencies
  • Lead and drive enterprise-wide strategic initiatives focused on transforming process efficiency, significantly reducing operational risk, and enhancing overall client satisfaction across the asset servicing landscape
What we offer
What we offer
  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
  • We have a variety of programs that help employees balance their work and life
  • Fulltime
Read More
Arrow Right