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Servicing Manager

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Robert Half

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Location:
United States , Grand Blanc

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Category:
Banking

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for an experienced Servicing Manager to oversee the servicing lifecycle for consumer and residential real estate loans in Grand Blanc, Michigan. This role is responsible for protecting portfolio quality, maintaining regulatory adherence, and ensuring critical post-closing activities are handled accurately from funding through payoff. The ideal candidate brings strong leadership in loan servicing operations, a proactive approach to risk control, and the ability to guide teams through changing regulatory expectations while maintaining excellent service standards. Hybrid schedule with great growth potential!

Job Responsibility:

  • Direct the full servicing process for consumer and residential real estate loans, ensuring smooth execution of post-funding activities through final payoff
  • Oversee lien and title administration to confirm collateral is properly secured, documentation is accurate, and releases are completed promptly when obligations are satisfied
  • Monitor servicing performance using operational and portfolio metrics, identifying trends in delinquency, accuracy, and workflow efficiency to strengthen results
  • Lead compliance efforts related to mortgage servicing regulations, escrow requirements, reporting obligations, complaint handling, and foreclosure-related activities
  • Manage escalated servicing matters by resolving member concerns, correcting operational issues, and implementing measures that reduce repeat occurrences
  • Supervise payment processing and escrow administration to support timely transactions, accurate account maintenance, and a positive customer experience
  • Guide and develop a specialized servicing team by setting expectations, reinforcing accountability, and promoting consistent service quality
  • Coordinate audit readiness and regulatory updates by translating new requirements into clear procedures, training, and day-to-day operational practices

Requirements:

  • Bachelor’s degree required
  • At least 5 years of experience in consumer and real estate loan servicing
  • Minimum of 3 years of leadership experience managing teams or servicing operations
  • Strong knowledge of compliance requirements related to loan servicing, including RESPA and HMDA
  • Experience with lien perfection, title management, lien releases, and post-closing loan activities
  • Solid understanding of payment processing, escrow administration, and servicing controls across collateralized lending portfolios
  • Ability to interpret performance data, manage risk, and improve operational accuracy within lending environments
What we offer:
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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