Servicetitan Crm Implementation Specialist Job at Robert Half (Scottsdale)

Job Responsibility

Lead full lifecycle ServiceTitan implementations from initial configuration through go-live
Configure and optimize ServiceTitan modules including pricebooks, workflows, reporting, and integrations
Develop standardized templates and processes to ensure consistency across multiple businesses
Build and maintain detailed documentation, implementation guides, and training materials
Train business owners and teams on proper use of ServiceTitan and best practices
Design and deploy custom dashboards and reporting to provide actionable insights
Ensure data integrity and consistency across all ServiceTitan environments
Identify process gaps and continuously improve implementation timelines and efficiency
Provide ongoing post-implementation support, troubleshooting, and system enhancements
Collaborate with internal stakeholders to improve adoption, standardization, and overall system performance

2+ years of hands-on ServiceTitan implementation or administration experience
Proven expertise in ServiceTitan configuration, including pricebooks, workflows, reporting, and integrations
Strong project management skills with the ability to manage multiple implementations simultaneously
Experience creating training materials and simplifying technical concepts for non-technical users
High attention to detail with a strong focus on data accuracy and system consistency
Excellent communication and relationship-building skills
Ability to work independently in a fast-paced, evolving environment
ServiceTitan certification (minimum user-level
advanced certifications preferred) or equivalent demonstrated experience

Experience working within the home services or field service industry
Background in system migrations, pricebook restructuring, or operational transformations
Familiarity with accounting workflows within ServiceTitan
Experience supporting multi-location or multi-entity businesses