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JLL Logo JLL · Real Estate

Services Team Leader

Costa Rica, Belen · Job Posted February 21, 2026
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Job Description

As aTeam Lead, you'll drive transformational projects that reshape how our clients experience their built environments while fostering a culture of collaboration, excellence, and continuous growth. At JLL, we believe great leadership combines strategic vision with genuine care for people—you'll mentor talented professionals, deliver exceptional client outcomes, and contribute to our mission of shaping the future of real estate for a better world. This role offers the perfect opportunity to make a meaningful impact while advancing your career in one of the industry's most respected organizations.

Job Responsibility

  • Lead a team of 8-15 Facilities Coordinator professionals, mentoring and coaching employees to build technical competencies and leadership capabilities
  • Drive continuous improvement initiatives based on project lessons learned and client feedback
  • Serve as the primary point of contact for client inquiries related to facility management operations and work order triage
  • Communicate updates, escalate issues as needed, and ensure client satisfaction through proactive service delivery
  • Supervise Facility Coordinators in the initiation, prioritization, categorization, and logging of service requests within the work order system
  • Coordinate internal resources to address facility management needs across key delivery categories (hard services, soft services, specialty services, emergency requests)
  • Ensure all facility management activities adhere to internal policies, procedures, and regulatory requirements

Requirements

  • Bachelor's degree in Architecture, Civil Engineering, Construction Management, Construction Engineering or related field
  • Advanced English level proficiency
  • Minimum of 3 years in team leadership roles
  • Proficiency in MS Excel
  • Exceptional attention to detail for data accuracy and document consistency
  • Experience with Customer Ticketing Systems

Nice to have

  • Experience with IFMS platforms including IBM Tririga or JLL Corrigo
  • Project Management Professional (PMP) certification or equivalent
  • Experience in commercial real estate or facilities management industry
  • Knowledge of SLA management and escalation protocols
  • Background in process improvement methodologies
  • Experience with bundling and duplicate work order programs for cost avoidance initiatives
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