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W. W. Grainger Logo W. W. Grainger · Customer Service

Services Supervisor

United States, Memphis 61200.00 - 101900.00 USD / Year · Job Posted December 24, 2025
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Job Description

The Supervisor Onsite Services reports to the Manager Onsite Services and will lead a team and oversee all Onsite services (KeepStock - our customer managed inventory solution) within a specific geography and customers. Ensure execution of the onsite services activities through demonstrated leadership in the areas of talent excellence, customer service, sales growth, and cost to serve.

Job Responsibility

  • Coach a team of 4-9 Onsite Representative and Specialists to maintain customer accounts within in a geography or customer and stock and organize products on time using essential tools and metrics
  • Select, coach, and retain a diverse team
  • Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement
  • Manage KeepStock projects in the service geography focused on improving productivity and profitability of the KeepStock offering
  • Ensure proper solutions and resources are being offered/deployed to customers
  • Partner with the sales team, providing expertise in Keepstock offer to help sales team to exceed incremental sales growth expectations to meet Return on investment for KeepStock sites
  • Maintain customer relationships and partner with the sales & branch teams to identify and address service opportunities
  • Be a strong KeepStock advocate by building an internal network with local Customer Service, Sales, Supply Chain and Consulting collaborators

Requirements

  • 3+ years relevant experience of retail, manufacturing or industrial business experience ideally with some leadership experience
  • Associates degree or equivalent experience
  • Understanding of financial and economic concepts to perform the P&L tasks
  • Situational leadership experience in a matrixed environment and lead others not directly within span of control
  • Experience building and sustaining partnerships and teams
  • Strength in process improvement, ownership and control and project management
  • Ability to be in the field 3 days a week coaching your team members

What we offer

  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
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